Service & Installation Manager

Description Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. We are currently looking for a Service and Installation Manager to join our team in Florida. Location: Remote Job Type: Full- time Schedule: Fixed Overtime: Yes FLSA Status: Non-Exempt Travel: Yes, within GA Requirements Provide training for personnel on service, installation processes, and procedures Provide leadership to technicians Place requisitions to Manager for field personnel necessary tools and equipment Enforce proper processes are enforced for maintaining all tools and equipment Manage the service and installation fleet a. Manage day to day maintenance and policy adherence for staff. 6. Supervise day to day service technician scheduling a. Ensure all scheduling requirements are met to exceed customer expectations 7. Super storm restoration service process i. Supervise process for damage notifications ii. Manage day to day assigned location service trouble tickets and drop restoration project iii. Assist OSP Construction department with troubleshooting as needed a. Troubleshoot from the home to the tap 8. Assure that monthly hut inspections and maintenance are compliant to company procedures i. Supervise day to day operations of hut maintenance processes and procedures 9. Supervise Connect commercial installations a. Supervise commercial installation technicians are properly trained and equipped 10. Assist with supervision of Connect Complete projects a. Ensure daily completion of 811/locates of Conexon owned fiber & drops 11. Build/maintain positive business relationships with our co-op clients 12. Travel to co-op clients as needed 13. Assist Conexon Project Managers & Maintenance Managers troubleshoot issues in the field when needed (service troubleshooting, Calix/Hut) 14. Assist with escalated customer complaints/issues as required 15. Other duties as assigned Required Qualifications Highschool diploma required (College degree preferred) > 5 years’ experience in fiber optic ISP operations/construction field Strong P.C. and Microsoft Office skills Ability to use optical test equipment including fusion splicers and OTDRs Safely operate a company vehicle Strong communication skills Initiative to work remotely with limited supervision Strong leadership skills Physical Requirements Ability to sit or stand for extended periods Ability to walk long distances on a regular basis Ability to bend stoop kneel Crouch or reach as required by job tasks etc. Standard Company Benefits Include Three (3) weeks of paid time off Comprehensive benefits package, including health, dental, and vision coverage Life insurance Short-term and long-term disability insurance Retirement benefits Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.