HC
Service Lead
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Lead - Jobs Guarantee to play a pivotal role in our Jobs Guarantee Service based in Aldgate, London (Hybrid Working). The Jobs Guarantee programme supports unemployed young people aged 18-24 in Camden to secure paid employment and develop the skills, confidence and experience needed to achieve long-term career success.
Sounds great, what will I be doing?
As the Service Lead, you will lead the successful delivery, performance, quality and compliance of the Jobs Guarantee Programme across London. You will provide visible leadership to a team of Employment Specialists and an Employer Partnership Lead, ensuring that contractual requirements, service standards and performance targets are translated into effective operational delivery. Working within a fast-paced and outcome-focused environment, you will drive a culture of accountability, continuous improvement and high-quality participant support.
You will act as the key commissioner-facing representative for the programme, building and maintaining strong relationships with commissioners, Jobcentre Plus, employers and delivery partners. You will oversee contract governance, lead performance review meetings and ensure all contractual obligations, reporting requirements and compliance standards are met. Using performance data and service insight, you will identify trends, manage risks, implement improvement plans and ensure the programme consistently achieves sustainable employment outcomes for young people.
The role will also involve supporting and developing staff through coaching, supervision and performance management, while strengthening employer engagement and local partnerships. You will work collaboratively across internal and external stakeholders to ensure services remain responsive to participant needs and local labour market conditions, helping more young people move into meaningful and lasting employment.
What do I need to bring with me?
You'll have significant experience delivering and managing employability programmes within a performance-based or outcome-funded environment, with a proven track record of achieving contractual targets and leading high-performing teams. You will have strong knowledge of contract management, performance reporting, compliance and quality assurance, alongside excellent stakeholder management skills and experience working with commissioners, employers and employment support partners. You will be highly organised, confident using performance data to drive improvement and able to manage multiple priorities while maintaining a focus on delivering excellent outcomes for participants. Experience of DWP-funded or commissioner-funded employment programmes and a passion for supporting people into sustainable employment will be essential for success in this role.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Lead - Jobs Guarantee to play a pivotal role in our Jobs Guarantee Service based in Aldgate, London (Hybrid Working). The Jobs Guarantee programme supports unemployed young people aged 18-24 in Camden to secure paid employment and develop the skills, confidence and experience needed to achieve long-term career success.
Sounds great, what will I be doing?
As the Service Lead, you will lead the successful delivery, performance, quality and compliance of the Jobs Guarantee Programme across London. You will provide visible leadership to a team of Employment Specialists and an Employer Partnership Lead, ensuring that contractual requirements, service standards and performance targets are translated into effective operational delivery. Working within a fast-paced and outcome-focused environment, you will drive a culture of accountability, continuous improvement and high-quality participant support.
You will act as the key commissioner-facing representative for the programme, building and maintaining strong relationships with commissioners, Jobcentre Plus, employers and delivery partners. You will oversee contract governance, lead performance review meetings and ensure all contractual obligations, reporting requirements and compliance standards are met. Using performance data and service insight, you will identify trends, manage risks, implement improvement plans and ensure the programme consistently achieves sustainable employment outcomes for young people.
The role will also involve supporting and developing staff through coaching, supervision and performance management, while strengthening employer engagement and local partnerships. You will work collaboratively across internal and external stakeholders to ensure services remain responsive to participant needs and local labour market conditions, helping more young people move into meaningful and lasting employment.
What do I need to bring with me?
You'll have significant experience delivering and managing employability programmes within a performance-based or outcome-funded environment, with a proven track record of achieving contractual targets and leading high-performing teams. You will have strong knowledge of contract management, performance reporting, compliance and quality assurance, alongside excellent stakeholder management skills and experience working with commissioners, employers and employment support partners. You will be highly organised, confident using performance data to drive improvement and able to manage multiple priorities while maintaining a focus on delivering excellent outcomes for participants. Experience of DWP-funded or commissioner-funded employment programmes and a passion for supporting people into sustainable employment will be essential for success in this role.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
Face to face interview: Now you will have a face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our service users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
