Service Manager - NAFTA Region

Service Manager - NAFTA Region Join IPCO as Service Manager - NAFTA Region to lead a proactive, customer-focused service culture with global exposure, career growth, and comprehensive benefits. Location: Pine Brook, NJ | Travel: Up to 25% (Domestic & International) About the Role IPCO-NAFTA is seeking a Service Manager to lead our Technical Service Department and build a proactive, customer-focused culture. This role oversees installation, maintenance, and repair operations while ensuring safety, quality, and financial targets are met across the NAFTA region. Key Responsibilities • Lead and develop a proactive service team • Manage budgets, payroll, and service contracts • Oversee safety compliance and quality audits • Recruit, train, and schedule service personnel • Support technical troubleshooting and customer presentations Qualifications • Bachelor’s degree in engineering or equivalent experience • 7-10 years in technical service management (rotating equipment preferred) • Strong mechanical aptitude; welding experience a plus • Proven leadership and communication skills Benefits Snapshot • Health & Wellness: Comprehensive Health Coverage for You & Your Family - Because Peace of Mind Matters (multiple medical plan options, dental & vision coverage, telehealth access) • Company-Paid Coverage: Life insurance, short/long-term disability, FSA & HSA with company contributions • Financial Future: 401(k) with match + 5% profit sharing, access to financial advisors • Time Off & Flexibility: PTO starting at 15 days, paid holidays, parental & bereavement leave, hybrid options • Career & Culture: Tuition reimbursement, professional development programs, recognition events, flexible schedules Apply today: Send your resume to [email protected] Department Service Role Service Manager Locations United States Remote status Hybrid About IPCO IPCO is the industrial process solutions company that touches the lives of everyone, everywhere - from food to flooring, powder paint to paper, solar cells to semiconductors. We are a 650-strong global team who design, build and service innovative equipment and steel belts for businesses seeking to enable the green transition with sustainable, large-scale production. Join a company that has been leading the way in industrial processing solutions since 1901 and develop a long-term, stimulating career, with plenty of opportunities to make your mark. You’ll work in an expert team with colleagues who have a passion for performance and a commitment to innovating for the future. And you’ll develop new skills and capabilities as you help to maximize our customers’ success.