Service Manager (Rapid Productivity, Agentic AI)(m/f/d)

About the Job

The Service Manager has end-to-end responsibility for delivery of a set of IT Services in a Tribe. This consists of the ownership of used and required technologies, costs, compliance, security and the delivered quality.

Beside the general service delivery, the Service Manager has a crucial role in the interaction with the agile delivery teams or Agile Release Trains for service development, technical service delivery sourcing, service transition to production and continuous improvement.

What you do

• Ensure stable and efficient operation of services including availability, capacity, service use and provisioning responsibilities (following the agreed SLAs and KPIs). Ensure continuous improvement which includes the shaping of the delivery setup and stability initiatives (incl. day to day Problem Management on delivery level)
• Ensure service compliance via pro-active management of toxicity, vulnerability and Risk Assessments including mitigation planning and steering. Ensure all responsible services are SPM process compliant managed, to cover all operational, financial and compliance related criteria
• Manage the application lifecycle which includes required PenTesting & DR Testing (following the global requirements). Support delivery functions during critical operational events e.g. INC and act as an escalation point
• Support the Tribe Lead and Production Management for monthly & quarterly OE facing ceremonies (Service Review Committee, IT Steering Board). Actively manage service limitations and findings based on the agreed Service Delivery SLAs. Develop cost-effective IT services that contribute to the service portfolio. Responsibility for budget and P&L of the respective services.
• Oversee the coordination, tracking, and handover of individual services to standardized services and support the Tribe Lead for portfolio management of new, existing, and decommissioning services. Drive and define important indicators and their monitoring, e.g., cost per service, quality, capacity, business continuity and IT security, and ensure compliance with IT standards and processes.
• Manage the technical delivery sourcing (in strong alignment with the Chapter Leads), transition and delivery of services following the service description, service catalogue and contract Collaborate with technical and delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs.
• Own and drive service specific audit requests (OE driven, internal & external Audit) as well as the implementation of global processes and controls for the relevant technical service delivery organization (in strong collaboration with agile roles e.g. RTE). Ensure active personal contribution to the CTO1 AGCS Service Manager community and an active contribution of further IT Operating model evolution and optimizations.

What you bring

• Minimum 3 years work experience in rapid productivity. Work experience in AI agents as well as agentic AI in build and run with special focus on compliance.
• Proven technical delivery management experience with proven agile delivery experience - SAFe
• Understanding of relevant products, processes and services and their lifecycles.
• Engaging in customer relationship management and supplier / provider management.
• Degree or equivalent professional experience. Process and project management, ITIL training or certification desirable.
• Ability to work closely with application across tribes and to constantly improve bot/agent completion rates.
• Strong knowledge of AI technologies, principles and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

108294 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent