Service Now Coordinator

Location: 🚀 ServiceNow Coordinator | Facility Coordinator Power the Operations. Connect the Teams. Keep Facilities Moving. Are you a highly organized facilities professional who thrives at the intersection of technology, operations, vendors, and customer service? We’re looking for a ServiceNow Coordinator / Facility Coordinator to help drive seamless facility operations across multiple geographically dispersed sites. This is an exciting opportunity for someone who knows how to keep the details moving—from work orders and purchase orders to preventive maintenance, vendor coordination, invoicing, reporting, and compliance. If you enjoy solving problems, managing competing priorities, and using facility management technology to create smarter, more efficient operations, we want to hear from you! 🎯 Your Impact As our ServiceNow Coordinator / Facility Coordinator, you’ll serve as an important connection point between site teams, vendors, customers, and operations leadership. You’ll help ensure services are delivered efficiently, accurately, on time, and in accordance with established operating guidelines. You’ll support daily operations while helping teams stay ahead of maintenance needs, financial processes, compliance requirements, and critical service requests. 💻 What You’ll Do Create, edit, review, and track purchase orders and work orders Help coordinate facility activities and service requests across multiple sites Monitor and approve invoices in Inspyrus Track purchase orders against corresponding work orders Update POs to support accurate invoice processing and cost-center allocation Monitor preventive maintenance schedules in partnership with site teams Ensure urgent maintenance requests are dispatched according to priority guidelines Coordinate vendors and assist with inquiries, reconciliation, and payment issues Maintain clear communication with customers, alliance partners, vendors, and operations managers Support KPI tracking and operational compliance Develop and maintain detailed schedules for projects and administrative activities Coordinate across multiple operational disciplines to keep projects and services moving Support weekly payroll-related processing and administrative tasks Assist with emergency preparedness planning and FMS compliance Deliver responsive, solutions-focused support when priorities shift ⭐ What You Bring We’re looking for someone who combines facilities knowledge, technical confidence, attention to detail, and outstanding customer service. Ideal Experience 5+ years of facility management experience Experience working with facility management software / work order management systems Strong technology and systems aptitude; ServiceNow experience is highly valuable Advanced proficiency with Microsoft Outlook, Excel, and Word Excellent customer service and stakeholder-management skills Experience working with budgets, purchase orders, invoices, and vendors Ability to read and understand standard business documentation, including contract language Strong written and verbal communication skills Excellent organizational and team-building abilities Proven ability to manage multiple projects and competing priorities simultaneously Ability to perform effectively under tight timelines Collaborative, team-oriented approach with a commitment to quality Ability to travel approximately 5% 🔑 You'll Thrive Here If You Are... Organized. Tech-Savvy. Collaborative. Proactive. Customer-Focused. You don’t just process work orders—you help keep operations moving. You understand that behind every PO, service request, vendor interaction, and maintenance schedule is an opportunity to improve the workplace experience. You’re comfortable managing the details while keeping an eye on the bigger operational picture. 🌟 Ready to Make an Impact? Bring your facility management experience, systems knowledge, organizational skills, and passion for operational excellence to a role where your work connects people, technology, and facilities across multiple locations. Join us and help create workplaces that work better—every single day. HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $37.21 per hour - $40.67 per hour. Final compensation will be determined based on experience and skills and may vary from the above range. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.