Service Now Technical Lead

Job Title:Technology Lead – ServiceNow

Location: Helsinki, Finland

Experience: 5–7 years

Work Model: Hybrid

On-call Support: Participation in 24×7 on-call support

Job Description

We are looking for an experienced Technology Lead – ServiceNow to support ServiceNow administration, application development, integrations, and IT service management processes. The ideal candidate should have hands-on experience in ServiceNow development, customized instances, CMDB, and translating business requirements into technical solutions.

Mandatory Skills

• ServiceNow Administration and Application Development
• ServiceNow Certified System Administrator (CSA) or Application Developer certification
• ServiceNow scripting using JavaScript
• Flow Designer and workflow development
• ServiceNow integrations
• Service Portal development
• Configuration Management Database (CMDB)
• Domain-separated ServiceNow environments
• IT Service Management (ITSM) and Customer Service Management (CSM)
• SQL and database fundamentals

Key Responsibilities

• Develop, configure, and maintain ServiceNow applications and solutions.
• Create and maintain scripts, flows, workflows, integrations, and Service Portal components.
• Translate business requirements into technical designs and implementation tasks.
• Work with highly customized ServiceNow instances and domain-separated environments.
• Maintain and enhance CMDB functionality.
• Support ITSM and CSM processes.
• Work with databases and SQL queries as required.
• Collaborate with stakeholders to deliver reliable ServiceNow solutions.
• Participate in 24×7 on-call support when required.

Desired Skills

• Jira knowledge
• Co-location services knowledge
• Experience working with customized ServiceNow environments

Technical Environment

• Platform: ServiceNow
• Programming Language: JavaScript
• Operating System: Red Hat Enterprise Linux (RHEL) 9.x
• Database: MariaDB 10.11

Additional Requirements

• 5–7 years of relevant experience.
• Relevant ServiceNow certification.
• Willingness to work in a hybrid model in Helsinki, Finland.
• Ability to participate in 24×7 on-call support.