Service Operation Manager (f/m/x)

We are looking for a Service Operation Manager to join our team and enhance the operational management of our service. In this role, you will oversee end-to-end technical service operations, including incident management, service quality, and continuous improvement initiatives. You will also be responsible for application operations, ensuring effective integration, onboarding, and maintenance of platforms while coordinating with vendors and stakeholders. This position is remote, allowing you to work flexibly while contributing to a dynamic team. If you are passionate about driving operational excellence and improving service delivery, this opportunity may be the right fit for you.

Your tasks

• Managing end-to-end technical service operations, including business-as-usual activities, incidents, and service quality tracking
• Overseeing application operations, including integration, onboarding, and access management
• Ensuring operational governance across data pipelines and reporting solutions with a focus on reliability and data quality
• Coordinating technical teams, vendors, and stakeholders to ensure timely resolution of operational issues
• Identifying opportunities for automation and proactive service monitoring
• Driving continuous improvement initiatives to enhance service delivery and operational efficiency
• Engaging with stakeholders to gather requirements and ensure alignment with business objectives
• Challenging technical teams and managing cross-collaboration efforts effectively
  
  

Requirements

• Minimum 5 years of experience in application operations or technical service management
• Strong understanding of service quality metrics, SLA/KPI tracking, and continuous improvement processes
• Experience with SaaS applications and familiarity with tools such as Power BI, Power Apps, and Azure
• Proven ability to coordinate technical teams and manage vendor relationships
• Excellent problem-solving skills with a focus on data and integration issues
• Comfortable working independently and driving operational topics from identification through resolution
• Fluent English
  
  

Nice to have

• Experience with CAASM and cybersecurity reporting
• Familiarity with Microsoft products
  
  

Job no. JOB-UHRLF

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care