Service Operations Assistant

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Service Operations Assistant will support underwriting by performing fundamental activities such as policy issuance, fulfilling requests for Certificates of Insurance and loss runs and executing transactions as requested by the agent of record. This entry level position will have responsibilities for a single line of business.

What you'll do:

• Review all submitted applications, enter in IIS, and route to the appropriate underwriter or underwriting team.
• ASC Uploaded Documents: Review all submitted policy specific documents that are uploaded by agents. Determine the reason for the submitted document and handle the task personally or refer where necessary. 
• Bureau criticisms for WC: Review bureau criticisms from NCCI or all bureau states responding to the item where they have authority to do so and referring where necessary. 
• Cancel/Rewrite requests: Typically, a rush request type of item involving an underwriting request to cancel a current term and rewrite the policy for the same terms and conditions as the policy being cancelled. 
• Certificates of Insurance and Loss Run Requests: Respond to requests from agents and insureds. 
• Endorse policies as requested by the agent of record 
• Prepare Notice of Conditioned Renewal document as requested by underwriting.
• Policy Issuance: Review policies to be issued following state specific guidelines for documentation that is needed prior to issuance.  Reach out to agent for any missing items and follow-up until the file is complete and the policy is issued. This includes items such as office election to be included or excluded for WC coverage, commercial auto UM/UIM forms, BOP wind/hail exclusion forms, and a host of other similar items. 
• Respond to requests to handle multiple cancellations or any other transaction related project from Underwriting or other Service Operations teams

• High School Graduate; College preferred but not required. 
• Full-time employment in a professional environment.  Proven proficiency in Word and Excel.
• Strong written and verbal communication skills

Pay Rate:

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.

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