Service Operations Representative (N&D)

Responsibilities include, but are not limited to:

• Creating a superior client service via phone and electronic channels for N&D® agents, policyholders, and internal clients
  • Attentively listening to caller needs
  • Responding to inquiries in a timely, effective, and professional manner
  • Completing all tasks and interactions with high quality

• Providing technical support for N&D®'s agency and policyholder portals
• Properly documenting client interactions
• Recording of inquiries, comments, and transactions processed
• Following team Standardized Operating Procedures and contributing to them via feedback to the leadership team
• Internally recommending improvements in processes for a better experience for clients
• Taking on related tasks, assignments, and ad hoc projects as required

Requirements

• At least 1-3 years of experience in superior client support experience or transferable customer assistance experience
• Excellent communication abilities and a track record of quality work.
• Professional demeanor
• Ability to multi-task in an evolving environment
• Committed to being detail-oriented and to providing a quality work product
• Collaborative with a customer-service mindset.

Desired Qualifications and Skills

• Undergraduate degree or equivalent experience preferred but not required