Service Operations Team Lead

Service Operations Team Lead

South Dublin ( Hybrid working)

€42,000 – €48,000 DOE + Bonus + Benefits

I am currently recruiting a Service Operations Team Lead to join a well-established Irish organisation specialising in the supply, servicing and support of pharmaceutical equipment.

This is an excellent opportunity for an experienced team leader with strong administration, systems and commercial skills to take ownership of a service agreement function, leading a team and driving improvements across contract administration, renewals and billing.

Reporting to the Head of Service Commercial Development, you will lead and support a team of Service Agreement Coordinators, ensuring the effective management of service contracts from initial set-up through to renewal and invoicing. You will set team objectives, monitor performance against KPIs and provide coaching and guidance to ensure consistently high standards of customer service and administration.

The successful candidate will have at least two years' experience leading a team within a service, commercial or administration environment. You will have a proven track record of managing team performance, developing KPIs and driving improvements in processes and service delivery.