Service Owner
- Hiring from
- Greece
- Work type
- Hybrid
- Posted
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What makes us who we are today…
At EPiC Studios we develop innovative and creative products and services that provide total communication and information solutions. Among a plethora of services, web design and development, tailor made applications, business-to-business applications, business-to-client applications, are few that we offer. Satisfied clients in Greece and Ireland bear testimony to the quality of our work.
The general purpose of EPiC Studios is to develop and promote advanced information technologies for multi-user operation.
EPiC Studios’ business philosophy is to assure the highest quality product, total client satisfaction, timely delivery of solutions and the best quality/price ratio found in the industry. Our emphasis is on offering a high degree of product user friendliness through a positive, creative and focused company staff.
Our Team is growing and we are looking for a skilled Service Owner to join our dynamic team.
The Service Owner the sole person accountable for the end-to-end management of one or more IT services (Infrastructure, Application or Professional), ensuring they meet customer expectations and deliver value to the organization. This role involves overseeing the entire lifecycle of the service, from initiation through retirement, including all associated service offerings regardless of where those components reside. The Service Owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement.
Location:At EPiC Studios we develop innovative and creative products and services that provide total communication and information solutions. Among a plethora of services, web design and development, tailor made applications, business-to-business applications, business-to-client applications, are few that we offer. Satisfied clients in Greece and Ireland bear testimony to the quality of our work.
The general purpose of EPiC Studios is to develop and promote advanced information technologies for multi-user operation.
EPiC Studios’ business philosophy is to assure the highest quality product, total client satisfaction, timely delivery of solutions and the best quality/price ratio found in the industry. Our emphasis is on offering a high degree of product user friendliness through a positive, creative and focused company staff.
Our Team is growing and we are looking for a skilled Service Owner to join our dynamic team.
The Service Owner the sole person accountable for the end-to-end management of one or more IT services (Infrastructure, Application or Professional), ensuring they meet customer expectations and deliver value to the organization. This role involves overseeing the entire lifecycle of the service, from initiation through retirement, including all associated service offerings regardless of where those components reside. The Service Owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement.
Hybrid
More specifically, you will :
- Represent the service across the organization and acts as the primary point of contact for all service-related inquiries and issues.
- Have full understanding of the service and underlying components. Advise on proposed new service offering functions or service retirement proposals.
- Informed of any contracts, subscriptions and/or licenses for the service offerings that make up the service.
- Ensure that the service entry in the service catalogue is accurate and is maintained. Work with the customer to align the service with customer’s needs.
- Manage incidents, problems, and service requests efficiently and effectively. Is involved in the major incident process for any high-priority incidents impacting the service they own. Ensuring problem resolution and coordinating root cause analysis is being performed for any issues impacting the service.
- Oversee the development of service design packages, including service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts.
- Monitor service performance against SLAs and takes corrective actions when necessary and provides input in service attributes such as performance, availability etc. Define key service metrics and reporting actions plans for improvement. Soliciting required data, statistics, and reports for analysis and to facilitate effective service monitoring and performance. Review technical data to ensure that the availability and capacity needs of the overall service are being met.
- Assist in defining and tracking the cost model in relationship to how the cost of the service is defined and recovered, if applicable.
- Promote a culture of continuous improvement within the service team.
- Identify opportunities to improve the service and making the improvements. Work to develop a roadmap for the service.
- Coordinate with internal teams and external suppliers to ensure service continuity and support.
- Manage the transition of new or modified services into the production environment, ensuring minimal disruption to existing services.
- Ensure all transition activities are completed successfully, including testing, documentation, and training.
- Participate in audits and ensures any identified issues are addressed promptly.
- Regularly review service performance and customer’s feedback to identify areas for improvement.
- Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience in a service management role preferably in an IT or business services environment.
or similar is preferred but not required. - Familiarity with ITIL (Information Technology Infrastructure Library) or other service management frameworks is a plus.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical thinking skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite and familiarity with service management tools and software.
- Project Management practices and tools
- ITIL Foundation certification or willingness to obtain it within a specified period.
- An attractive compensation package
- Monthly Vouchers
- Flexible daily schedule
- Work in an international, dynamic and fun environment, at a growing company
- Opportunity to work with a highly talented and experienced team in state-of-the-art projects, in Greece and abroad
- Access to resources for professional and personal development