Service Owner IT Infrastructure Security

Please kindly note that fluency in English and at least one Nordic Language preferably Swedish is a requirement. The Role is also revised from previous ad.

As the Service Owner Infrastructure Security Nordics you can be situated in Stockholm, Helsinki,Oslo or Copenhagen and apply to which you location you prefer.

For this position: We work three days in the office; Tuesday-Thursday, and remote Friday to Monday.

Role Purpose

As the Service Owner Infrastructure Security, you are responsible for the operational effectiveness, continuous improvement, and governance of the organization's infrastructure security services.

The role combines service ownership, operational leadership, vendor management, and hands-on infrastructure expertise to ensure a stable, secure, and compliant technology environment. You will work closely with internal stakeholders and external service providers to drive improvements, mitigate risks, and ensure that infrastructure services support business objectives.

This role requires a broad understanding of Enterprise Infrastructure rather than deep expertise in a specific technology domain. Success in the role comes from understanding how infrastructure services work together, identifying risks and improvement opportunities, and driving initiatives across both internal teams and external partners.

Key Responsibilities

Service Ownership & Operational Excellence

• Drive continuous improvement initiatives across infrastructure and security services.
• Monitor service performance and ensure agreed service levels are achieved.
• Identify operational challenges and proactively lead improvement activities.
• Govern service roadmaps and ensure services evolve in line with business requirements.

Infrastructure & Security Risk Management

• Identify infrastructure-related risks and drive mitigation activities.
• Support the organization in implementing security and compliance requirements.
• Work closely with architects, operational teams, and business stakeholders to ensure that security considerations are incorporated into new and existing solutions.
• Support investigations and root cause analysis of major incidents and recurring problems.
• Promote pragmatic and business-aligned security practices across the organization.

Vendor Management

• Manage relationships with infrastructure and security service providers.
• Ensure vendors meet contractual commitments, SLAs, and operational expectations.
• Challenge vendors and drive accountability for service quality and continuous improvement.
• Coordinate vendor-led initiatives and improvement programs.
• Support contract reviews, renewals, and service development activities.

Stakeholder Engagement

• Act as the primary point of contact for infrastructure security services.
• Collaborate with Infrastructure, Workplace, Application, and Business teams.
• Support project teams with infrastructure and security guidance.
• Translate technical risks and issues into business-relevant language.
• Build strong relationships across both business and technology functions.

Change & Improvement

• Drive initiatives that improve service quality, resilience, security, compliance, and efficiency.
• Support transformation programs and technology modernization efforts.
• Contribute to operational planning and prioritization of improvement activities.
• Facilitate collaboration between internal teams and external partners to deliver successful outcomes.

Required Experience

• Minimum 5 years of experience within Infrastructure Operations, IT Operations, Service Management, or related areas.
• Strong understanding of enterprise infrastructure and operational service delivery.
• Experience managing outsourced services and external vendors.
• Experience driving operational improvements and cross-functional initiatives.
• Proven ability to coordinate stakeholders across technology and business functions.
• Experience in incident management, problem management, or service improvement activities.
• Strong communication and relationship management skills.

Technical Knowledge

The successful candidate should have a broad technical understanding that enables effective decision-making, vendor governance, and risk management.

Infrastructure

• Microsoft Azure
• Hybrid infrastructure environments
• Network fundamentals
• Server infrastructure
• DNS, DHCP, NTP, and SMTP
• Monitoring and operational management tools

Identity & Access

• Active Directory
• Entra ID
• Identity and access management concepts
• Multi-factor authentication
• Privileged access concepts

Security & Risk

• Infrastructure security principles
• Vulnerability management processes
• Endpoint security concepts
• Security monitoring and incident response processes
• Microsoft 365 security capabilities
• Risk management and security governance practices

Operational Management

• Service management principles
• Incident and Problem Management
• Change Management
• Service level management
• Vendor governance

Preferred Qualifications

• Experience working within retail, hospitality, restaurant, or other highly distributed businesses.
• Experience operating in outsourced or multi-vendor environments.
• ITIL Foundation or equivalent service management certification.
• Project or program delivery experience.
• Experience driving infrastructure transformation initiatives.

Success in the Role

A successful Service Owner in Infrastructure Security:

• Maintains stable and reliable infrastructure security services.
• Drives continuous improvement and operational excellence.
• Helps the business reduce infrastructure and security risks.
• Creates strong partnerships with vendors and internal stakeholders.
• Ensures risks and issues are addressed before they become major problems.
• Supports the organization in making informed technology and security decisions.
• Acts as a trusted operational leader who can bridge infrastructure, security, vendors, and business needs.

What McDonald's / Foodfolks is offering you

At Food Folk and McDonald's, all employees are equal, regardless of age, gender, and ethnicity. We want to make a difference and in many cases we are the first step in the career and an integration engine in society, something we are very proud of. At Food Folk / McDonald's, we believe that good food can also be sustainable – for our customers, producers and the environment.

In addition to a global, professional workplace with many great colleagues, you get pension a yearly bonus, food allowance and a range of benefits. With many fun activities all year round, you and all employees will be involved and continue to grow with the Nordic region's largest restaurant chain!

Application & Information

Curious? Even if you’re not actively looking, we welcome confidential conversations—get in touch and we’ll tell you more!

As interviews and selection are conducted on an ongoing basis, we kindly ask you to submit your application as soon as possible via the link. If you have any questions, you are welcome to contact our recruitmen consultant Omar Burazerovic 0728 897 441

We look forward to receiving your application via the link.

About McDonald´s & Food Folk

McDonald’s is the largest restaurant chain in the Nordics, serving iconic products like the Big Mac® and their world-famous fries to 600.000 guests every day. McDonald’s has approximately 20.000 employees in more than 430 restaurants, all delivering a great restaurant experience to their guests. Most of the McDonald’s restaurants are owned and operated by local franchisees.

Since 2017 Food Folk Group has owned the licensee rights for McDonald’s in the Nordics and are responsible for developing McDonald’s in these markets. The Nordic headquarter organization consists of 220 colleagues, and the organization is built on a matrix structure, where most of the employees are working in Group functions.

McDonald’s has a high-performance culture, and we do everything in our power to deliver a great restaurant experience to our guests, no matter if you are working in a restaurant or at the headquarters.

In 2021, McDonald’s became the leading Quick Service Restaurant in each of the Nordic countries for the first time. System-wide sales exceed €1.5 billion, with more than 136 million customers served annually. Food Folk is the largest youth employer in the region, with around 20,000 restaurant employees and approximately 70 franchisees operating across four countries. There are ambitious plans to grow to 600 restaurants by 2030.

We believe in using our scale and reach responsibly, engaging customers, employees, franchisees, suppliers, and partners to make a positive impact in the communities we serve. We are proud of the progress made and remain committed to driving meaningful change across our markets.

Food Folk is an independent company holding a 20-year McDonald’s International Development Licence (“IDL”) to operate McDonald’s restaurants in the Nordics. Owned by the Hands Family since 2017, Food Folk oversees both restaurant operations and the associated real estate portfolio. The corporate organisation comprises around 250 colleagues, with offices in Copenhagen, Helsinki, Oslo, and Stockholm.