Company Description FleetFox is a technology-driven company that helps B2B fleet-heavy businesses automate and coordinate their physical fleet operations. By turning fleet managers’ service playbooks into executed on-the-ground tasks, FleetFox replaces fragmented vendors and manual coordination with a single scalable operating layer. The platform supports recurring and on-demand services such as vehicle washing, upkeep, inspections, fueling or charging, relocations, and other light fleet operations. FleetFox combines automation for planning, dispatch, routing, and reporting with local service partners who perform the hands-on work, giving fleet managers visibility, quality proof, and consolidated billing. Built for car-sharing, rental, leasing, corporate, logistics, and mobility fleets, FleetFox is active across multiple European countries and is working toward its long-term vision of #FleetOS: a unified platform for smarter fleet operations. Role Description The Service Product Manager will oversee the design, improvement, and performance of FleetFox’s service offerings, ensuring they meet customer needs and deliver operational excellence. In this full-time hybrid role based in Tallinn, the person in this position will split time between the office and remote work, collaborating closely with product, operations, and commercial teams. Day-to-day responsibilities include defining and refining service products, gathering and analyzing customer and operational feedback, and translating insights into requirements for technology and process improvements. The role involves coordinating with local service partners, monitoring service quality and SLAs, and supporting sales and business development teams with product knowledge and market insights. The Service Product Manager will also track key performance metrics, run experiments, and contribute to the roadmap for FleetFox’s #FleetOS platform. Qualifications
Strong Product Management skills, including defining service offerings, managing roadmaps, and aligning stakeholders around product priorities.
Excellent Analytical Skills to interpret data, assess service performance, and make evidence-based decisions.
Project Management capabilities to coordinate cross-functional initiatives, manage timelines, and drive execution.
Sales and Business Development experience to understand customer needs, support commercial conversations, and contribute to go-to-market strategies.
Ability to collaborate effectively with technical, operations, and partner teams in a fast-moving environment.
Clear written and verbal communication skills in English; additional European languages are an advantage.
Experience in mobility, logistics, fleet management, or service operations is beneficial.
Bachelor’s degree in business, engineering, operations management, or a related field, or equivalent practical experience.
Comfort working in a hybrid setup in Tallinn, with flexibility to visit customer sites or partners when needed.