Service Representative - Automation

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Service Representative - Automation

As a Service Representative - Automation, you will be one of Schneider Electric's technical experts at customer sites. You will deliver field services for industrial automation and control systems, helping customers improve equipment availability, process performance, cybersecurity awareness, and operational reliability through commissioning, maintenance, troubleshooting, upgrades, and lifecycle support.

You will work closely with customers, Services teams, and technical experts to resolve issues effectively and help ensure customer operations continue safely and efficiently.

What will you do?

• Install, configure, test, and commission industrial automation and control systems at customer sites.
• Perform preventive and corrective maintenance on PLC, HMI, SCADA, industrial communication networks, variable speed drives, and related control equipment.
• Diagnose hardware, software, communication, and application issues; identify root causes and implement effective corrective actions.
• Back up, restore, and update system configurations, application programs, firmware, and technical documentation in accordance with approved procedures.
• Conduct functional tests, loop checks, system integration tests, and performance verification.
• Support modernization, migration, retrofit, and upgrade activities for installed automation systems.
• Apply appropriate change-control, access-control, and cybersecurity practices during field interventions.
• Respond to customer breakdowns and urgent technical issues, including escalation to product or application experts when required.
• Complete safety preparation and risk assessment before starting work at customer sites.
• Prepare accurate service reports, configuration records, and customer recommendations after each intervention.
• Maintain accurate work-order, service-activity, and installed-base information.
• Communicate technical findings and next steps clearly to customers and internal stakeholders.

What qualifications will make you successful?

Education

• Minimum Diploma (D3) in a relevant engineering discipline, such as Electrical, Electronics, Automation, Mechatronics, Mechanical, Refrigeration, or a closely related field appropriate to the specialization.
• Bachelor's degree (S1) in a relevant engineering discipline is an advantage.

Experience

• Hands-on experience in industrial automation, control-system commissioning, maintenance, troubleshooting, or field service.
• Experience with PLC, HMI, SCADA, industrial communication protocols, variable speed drives, control panels, and instrumentation is preferred.
• Exposure to Schneider Electric platforms such as Modicon, EcoStruxure Control Expert, EcoStruxure Machine Expert, AVEVA System Platform, or similar industrial automation platforms is an advantage.
• Fresh graduates with strong automation fundamentals and practical laboratory or internship experience may be considered for an entry-level position.

Technical and Professional Skills

• Strong understanding of industrial automation architecture, control logic, and electrical control systems.
• Ability to read control drawings, wiring diagrams, I/O lists, network architecture, and technical documentation.
• Basic programming and diagnostic capability for PLC, HMI, or SCADA systems.
• Understanding of Ethernet-based and serial industrial communication networks.
• Systematic troubleshooting, analytical, and problem-solving capability.
• Comfortable using engineering software and digital field-service tools.
• Customer-focused communication and the ability to work independently at customer sites.
• Organized and able to manage urgent technical issues while following change-control procedures.

What We're Looking For

• Fluent in spoken and written Bahasa Indonesia.
• Working proficiency in English for technical documentation, manuals, training, and communication with technical experts.
• Willing and able to travel frequently to customer sites across Indonesia.
• Willing to work outside normal business hours, including standby, emergency service, weekends, or public holidays when required.
• Willing to work in industrial, commercial, data-center, and other customer-site environments and comply with site-specific HSE requirements.
• A valid Indonesian driving license appropriate to the role's mobility requirements is preferred.
• Relevant automation, industrial networking, cybersecurity, electrical, or HSE certification is an advantage.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.