Serviceline Technician

Ginlong Solis USA is seeking a Service Line Technician to join our Service department in the United States. We are seeking hard working, motivated, and well organized individual with a focus on continuous improvement to exceed expectations. This individual will be responsible for helping staff our service line, which operates M-F 7AM to 5PM PST. A strong cloud software / technical understanding is preferred. Primary functions and responsibilities: Troubleshoot, repair, and commission string inverters remotely via our service line. Document all details from a service call. Interface with our customers in a proffessional manner. Develop detailed knowledge of our products. Communicate issues trends to management. Contribute to the global service platform. Skills/Qualifications: Own a Personal Computer (preferrably a windows based machine). Have a quiet place to work from and take calls. Proficiency on a PC computer with basic hardware, software, and networking abilities. Knowledge of solar market is preferred. Knowledge of National Electric Code is preferred. Positive attitude and willingness to learn. Ability to read equipment manuals and technical specifications. Ability to work under direction from remote management. Ability to analyze and solve problems effectively. Physical demands: This will involve large amounts of time daily sitting or standing at a desk staring at a screen, listening to calls, and using a keyboard/mouse. Work environment: The work environment will consist of a home based office. Compensation: Competitive salary dependent on experience. Flexible time off Paid Training. Job Type: Full-time Experience: Electrical installation and repair preferred. PC and MS office required for this position.