ServiceNow Administrator

Are you passionate about building smarter business processes and creating seamless digital experiences? Join our Enterprise Workflow team as a ServiceNow Administrator and play a key role in transforming how employees and customers interact with critical business services.

In this role, you'll administer, configure, and enhance enterprise workflow solutions within a secure, FedRAMP-authorized environment. You'll partner with business leaders and technical teams to design scalable solutions, automate processes, improve service delivery, and support enterprise-wide digital transformation initiatives.

This is an excellent opportunity for a ServiceNow professional who enjoys solving complex problems, collaborating with stakeholders, and driving business efficiency through automation and innovation.

What You'll Do

• Configure, administer, and support ServiceNow applications including ITSM, ITOM, Vulnerability Response (VR), Strategic Portfolio Management (SPM), Customer Service Management (CSM), and related modules.
• Design and develop workflows, automations, catalog items, request processes, and custom applications.
• Gather business requirements and translate them into scalable technical solutions.
• Build and maintain integrations with external systems using REST APIs, SOAP APIs, and other integration methods.
• Ensure platform stability, performance, security, and compliance with FedRAMP and NIST requirements.
• Lead testing efforts, user acceptance testing, upgrades, and platform enhancements.
• Identify opportunities to improve processes, automate manual work, and enhance the customer experience.
• Collaborate with cross-functional teams to support strategic technology initiatives.
• Mentor team members and promote development best practices.

What We're Looking For

• 2+ years of experience administering or configuring ServiceNow, Chorus BPM, or similar workflow platforms.
• Experience with security administration, user management, integrations, platform upgrades, and workflow automation.
• Knowledge of ServiceNow modules such as ITSM, CSM, VR, SPM, ITOM, or similar platforms.
• Experience developing integrations using REST APIs, SOAP APIs, or ServiceNow Spokes.
• Understanding of CMDB concepts and data management best practices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience gathering requirements and translating business needs into technical solutions.

Preferred Qualifications

• Bachelor's degree.
• ServiceNow certifications such as CSA, CAD, CIS, or related workflow certifications.
• Knowledge of ITIL, SDLC, Lean Six Sigma, or workflow governance practices.
• Experience in benefits administration, insurance, financial services, or regulated industries.
• Experience supporting digital transformation and customer self-service initiatives.

Why Join Us?

You'll have the opportunity to influence enterprise-wide technology solutions, drive automation initiatives, and work in a collaborative environment where innovation, continuous improvement, and professional growth are valued.

Schedule: 40 hours per week Monday- Friday, Hybrid - 2 days per week on site

Location: Portsmouth, NH

The salary range for this role is $76,617 - $103,659 per year. We’ve shared the full range to stay transparent — but most new hires join us between the minimum ($76,616) and the midpoint ($90,138) depending on skills and experience.Final compensation is based on a mix of factors including qualifications, experience, and education, as well as internal equity and budget considerations.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an equal opportunity employer as to all protected groups under applicable federal, state and local laws, including protected veterans and individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster