ServiceNow Applications Development Manager

About Virtido

Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines.

About Our Client and the Role

Our client is an established engineering services provider delivering large-scale projects for customers in Germany. We're looking for a ServiceNow applications development manager with proven experience as a Product Owner in ServiceNow ITSM environment.

• Engagement Type: Contract
• Start Date: Immediately
• Duration: Until the end of 2026, with an option to extend until Q1 2027.
• Workload: Full-time preferred (80%+)
• Working Model: Predominantly remote.
• Location: Nearshore candidates preferred.
• Travel Requirements: Occasional on-site visits required.

Responsibilities

• Further development and optimization of the ServiceNow platform, with a focus on IT Service Management (ITSM).
• Analysis, evaluation, and prioritization of requirements, as well as management of the product backlog.
• Definition and development of epics, user stories, and acceptance criteria.
• Consulting on end-to-end processes and integrations between ServiceNow, Jira, and the involved support teams (L1, L2, L3).
• Providing functional guidance and mentoring to an internal Junior Product Owner.
• Evaluation and quality assurance of deliverables from external implementation and integration partners.
• Supporting the broader transformation program in the areas of Assurance, Fulfilment, and Rollout.

Requirements

• 2+ years of hands-on experience as a Product Owner in a ServiceNow ITSM environment.
• Proven experience in the ongoing development and enhancement of production ServiceNow platforms.
• Strong knowledge of ITIL processes:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
• Very good understanding of ServiceNow's standard functionalities and solution architectures.
• Experience in agile requirements management, including creating and prioritizing user stories and product backlogs.
• In-depth understanding of Service Assurance processes and collaboration between L1, L2, and L3 support teams.
• Ability to critically evaluate technical and business requirements and develop sustainable solutions.
• Strong English Skills (B2+)

Nice to Have

• Experience in the functional management and coordination of external system integrators.
• Experience coaching and mentoring Product Owners or junior colleagues.
• Industry knowledge and experience in the telecommunications sector.
• Experience with ServiceNow–Jira integrations.
• Knowledge of German



What We Offer

• A friendly and collaborative working environment with a motivated, dynamic team
• Opportunities for professional and personal development
• Participation in a large-scale, high-impact project within the railway/engineering domain.

Does this resonate well with you? Then we look forward to receiving your application!