The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.
Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).
RESPONSIBILITIES
Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
Especially on modules CSM, SPM and ITAM
Participate in gathering business and technical requirements and in implementation documentation
Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
Develop test cases
Promote best practices
EXPERIENCE / SKILLS
At least 4 years of experience with ServiceNow
Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications
Platform Administration
Performance monitoring and issue mitigation
User, group, and role management
Upgrades, etc.
Technical Skills
Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python
Experience integrating third-party tools using REST and SOAP
Experience with LDAP integration, Mid-servers, etc.
Familiarity with Agile/Scrum methodology
ITILv3 certification is preferred
ServiceNow Administrator and Implementation Specialist certifications are required
Any additional ServiceNow certification is a plus
EDUCATION / LANGUAGE
BA/BS in Computer Science or Information Technology
Excellent written and spoken English and French
OTHER SKILLS
Excellent communication skills
Strong analytical, problem-solving, and troubleshooting skills
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