ServiceNow Business Analyst

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Provide application maintenance including operational support, corrective maintenance, evolutionary maintenance, and project support; - Act as the bridge between the client and the development team; - Work closely with business stakeholders to identify, analyse, and document requirements in ServiceNow; - Analyse existing processes and identify gaps and opportunities for improvement; - Recommend best practices to optimise incident, problem, change, and asset management processes within ServiceNow; - Ensure alignment with the ITIL framework and organisational policies; - Act as a liaison between business users and the ServiceNow development team; - Support a long-term ServiceNow application maintenance assignment; - Hybrid Work Model; What You Are: - 5+ years of hands-on experience as a Business Analyst on the ServiceNow platform; - Strong overall knowledge of the ServiceNow platform; - Proven experience with ITSM and CSM; - Strong analytical and documentation skills; - Agile mindset; - Fluent in Portuguese and English; - Knowledge of SAFe (nice to have);  What youll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Allocation of health insurance from the beginning of the employment; - Delivery of work equipment adjusted to the performance of functions; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!