ServiceNow Developer Lead

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Key Responsibilities

• Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integration.

• Define and execute the ServiceNow development roadmap, aligning with organizational goals.

• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.

• Establish governance frameworks, coding standards, and security protocols for ServiceNow development.

• Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.

• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.

• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.

• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.

• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.

• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.

• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.

• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Required Skills & Qualifications:

Technical Expertise:

-Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.

-Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.

-Proven experience in enterprise-wide integrations and ServiceNow architecture design.

-Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Certifications

- ServiceNow Certified System Administrator (CSA),

- Certified Application Developer (CAD),

- Certified Implementation Specialist (CIS) is preferred.

Experience Required:  

- Bachelor's or master's degree in IT or Computer Science.

- 7 to 10 years of experience in ServiceNow development and leadership roles.

Location: Hyderabad / Noida

Timings: 2 PM till 10:30 PM(IST)

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Who We Are

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years.

Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation.

For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact.

Our Business and our Brands

As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers:

• Ameriprise Financial: Financial planning, advice and wealth management.

• Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients.

• RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth.

Explore opportunities within each business and region below.

• Ameriprise US | Careers

• Ameriprise India | Careers

• Columbia Threadneedle Investments US | Careers

• Columbia Threadneedle Investments EMEA APAC | Careers

• RiverSource | Careers

Common Questions

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Requirements vary by position, state and/or region. Be prepared to provide work history, resume, and contact information at a minimum.