ServiceNow Engineer / Product Owner

About Virtido Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines. About the client Our Client is a Swiss-based global Private equity firm. The firm manages a broad range of funds, structured products and customised portfolios for an international clientele of institutional investors, private banks, individual investors and other financial institutions. About this role We are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations. This is a full-time long term role with a hybrid model of involvement (3 days weekly onsite in our BGC office). Responsibilities Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives. Balance technical feasibility, business impact, and resource availability to drive decision-making. Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities. Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications. Define and enforce development standards, governance models, and platform best practices. Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations. Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases. Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals. Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation. Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality. Ensure architectural consistency and alignment with enterprise IT strategy.  Requirements Bachelor's or Master's degree in Computer Science, Information Systems, or related field. 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development. Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships. Strong understanding of ServiceNow architecture, APIs, and integration strategies. Experience in Agile product ownership and backlog management. Strong background in IT Service Management (ITSM) and familiarity with ITIL practices. Demonstrated experience leveraging AI capabilities within ServiceNow Preferred skills: ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD) Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines. Strong communication, facilitation, and stakeholder management skills. Ability to influence without authority and drive consensus across diverse teams.