ServiceNow Integration QA Engineer

ServiceNow – Multiple Openings

We are recruiting ServiceNow professionals to support a large-scale implementation and Service Bridge deployment initiative for one of our clients, a leading organization operating in an enterprise environment.

Open Positions

1. ServiceNow Technical Consultant

• 3+ years of hands-on ServiceNow implementation and development experience.
• Strong knowledge of ITSM, Service Catalog, and Flow Designer.
• Experience with IntegrationHub, REST APIs, and system integrations.
• ServiceNow Service Bridge implementation experience is highly desirable.

2. ServiceNow Integration QA Engineer / L2 Hypercare Support

• 4–6+ years of relevant hands-on ServiceNow experience, preferably including integration testing and production support.
• Strong experience testing REST API integrations using tools such as Postman.
• Experience validating cross-instance and third-party integrations, including authentication, data mapping, error handling, and data integrity.
• Ability to independently troubleshoot integration failures, connectivity issues, missing records, API errors, and authentication failures.
• Strong knowledge of ServiceNow ITSM, particularly Incident Management, Catalog Items, RITMs, and Flow Designer.
• Experience developing and executing end-to-end integration test plans, regression testing, and documenting test results.
• Familiarity with ServiceNow logs, integration execution details, and technical debugging.
• Experience providing L2 production support, including incident triage, root cause investigation, issue resolution, and escalation.
• Experience supporting production go-lives, client onboarding, and hypercare activities.
• ServiceNow ATF experience is preferred. Direct Service Bridge or ServiceNow-to-ServiceNow integration experience is a significant advantage.

What We're Looking For

Technical Experience

• Hands-on experience working with enterprise-scale ServiceNow environments.
• Strong understanding of ServiceNow ITSM processes, integrations, and platform capabilities.
• Practical experience testing and troubleshooting integrations, rather than exclusively performing functional QA or general IT support.
• ServiceNow Service Bridge implementation or support experience is a strong advantage.

Professional Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to work independently and take ownership of technical issues.
• Ability to collaborate with technical teams and stakeholders in an international environment.
• Strong documentation skills and attention to detail.

About the Opportunity

• Work Modality: 100% remote.
• Schedule: Monday–Friday, 8-hour workday, aligned with the U.S. holiday calendar.
• Opportunity to contribute to a large-scale enterprise implementation and integration initiative.
• Collaborative environment with opportunities to share ideas and contribute to innovative solutions.

Interested in Joining the Team?

We'd love to learn more about your experience!

Please send us your updated CV in English and indicate the position you're interested in.

Please note that only CVs submitted in English will be considered as part of the selection process.

#Hiring #ServiceNow #ServiceNowJobs #ITSM #ServiceBridge #IntegrationTesting #QA #Hypercare #L2Support #RemoteJobs