ServiceNow ITOM Specialist

Job Title Lead ServiceNow ITOM Technical Consultant (AIOps)

Location Remote – EMEA/APAC Only

Start: ASAP

End: November 14, 2026

Hours

• 2 Open Positions
• 320 hours per consultant
• Approximately 32 hours/week

Required Certifications

• Certified System Administrator (CSA)
• ServiceNow Discovery
• Service Mapping
• AIOps / Event Management Certification (preferred/required based on experience)

About the Role

We are seeking a Lead ServiceNow ITOM Technical Consultant with deep expertise in Discovery, CMDB, Service Mapping, and AIOps to support a customer implementation focused on operational intelligence and infrastructure monitoring.

This is a highly technical implementation role requiring hands-on experience configuring ServiceNow ITOM and AIOps capabilities—not a general platform developer.

Required Technical Skills

• ServiceNow ITOM
• Discovery
• CMDB & CSDM
• Service Mapping
• Event Management
• Metric Intelligence
• Health Log Analytics (HLA)
• Event Correlation
• Impact Analysis
• Infrastructure Monitoring
• Root Cause Analysis
• Monitoring Tool Integrations
• Service Dependency Mapping
• Performance Optimization
• Operational Intelligence

Primary Responsibilities

• Lead the implementation of Phase 1 AIOps use cases.
• Configure and optimize:
• Event Management
• Metric Intelligence
• Health Log Analytics (HLA)
• Event Correlation
• Impact Analysis
• CMDB
• Service Mapping
• Configure anomaly detection for:
• CPU utilization
• Memory utilization
• Disk utilization
• Implement infrastructure event correlation and intelligent alerting.
• Configure service dependency mapping and impact visibility.
• Validate monitoring integrations and event sources.
• Support root cause analysis workflows.
• Tune Metric Intelligence models for improved operational insights.
• Reduce event noise through intelligent correlation and filtering.
• Participate in testing, validation, demonstrations, and customer workshops.
• Work closely with architects and customer stakeholders throughout the engagement.

Required Experience

• 7+ years of ServiceNow experience.
• Strong hands-on experience implementing ServiceNow ITOM.
• Proven expertise with Discovery, CMDB, and Service Mapping.
• Experience implementing ServiceNow AIOps capabilities, including:
• Event Management
• Metric Intelligence
• Health Log Analytics
• Event Correlation
• Impact Analysis
• Experience integrating enterprise monitoring tools with ServiceNow.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.

Ideal Candidate

The ideal consultant has successfully delivered enterprise-scale ITOM and AIOps implementations and can independently configure operational intelligence capabilities while providing technical leadership throughout the engagement.

Language

• Fluent English
• Excellent verbal and written communication skills

Eligibility

• Remote engagement
• Only consultants located in EMEA or APAC (excluding India) will be considered.
• Immediate availability is highly preferred.