ServiceNow ITSM PM

Job Description This is a remote position. Job Summary We are looking for an experienced ServiceNow ITSM Project Manager with 10+ years of IT project management experience and a strong track record of delivering large-scale ServiceNow initiatives. The ideal candidate will be responsible for end-to-end project delivery, managing multiple workstreams, driving governance, coordinating cross-functional teams, and maintaining strong relationships with business and executive stakeholders. The candidate should have a strong understanding of the ServiceNow platform and ITSM processes , along with proven expertise in project planning, budget management, scheduling, risk management, resource allocation, governance, and executive-level reporting. Key Responsibilities Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives . Develop and manage project plans, scope, timelines, milestones, dependencies, and deliverables. Manage multiple workstreams simultaneously and ensure alignment across technical, functional, business, and vendor teams. Own project budget, schedule, resource allocation, risks, issues, and dependencies . Establish and maintain effective PMO, governance, reporting, and project management processes . Drive ServiceNow platform governance and contribute to the ServiceNow roadmap and strategic planning . Identify, assess, and proactively mitigate project risks and issues. Manage scope changes and ensure appropriate change-control processes are followed. Coordinate resource planning and ensure the right resources are available to meet project objectives. Conduct regular project status meetings, steering committee meetings, and stakeholder reviews. Prepare and present executive-level status reports, dashboards, KPIs, risks, and project health updates . Manage communication across business stakeholders, senior leadership, technical teams, and external vendors. Proactively identify project blockers and drive timely resolution and decision-making. Ensure projects are delivered within agreed scope, budget, schedule, quality, and governance standards . Track project performance against established objectives and provide corrective actions where required. Ensure effective documentation of project decisions, risks, issues, dependencies, and action items. Support continuous improvement of ServiceNow delivery and project governance practices. Required Skills & Experience 10+ years of experience in IT Project Management / Program Management. Proven experience managing large-scale ServiceNow implementations or transformation programs . Strong understanding of ServiceNow ITSM and related enterprise service management processes. Experience managing multiple workstreams, cross-functional teams, and complex dependencies. Strong experience in PMO, project governance, risk management, and executive reporting . Knowledge of ServiceNow platform governance and roadmap management . Strong experience in: Project Planning & Scope Management Budget Management Schedule & Milestone Management Risk & Issue Management Resource Allocation Stakeholder Management Change Management Status Reporting Governance & PMO Excellent leadership, communication, negotiation, and decision-making skills. Strong experience working with senior leadership and executive stakeholders. Ability to manage competing priorities and deliver projects in a complex enterprise environment. has context menu