ServiceNow Platform Owner

ServiceNow Platform Owner ROLE OVERVIEW The ServiceNow Platform Owner is accountable for the operational success, execution, lifecycle management, and governance of the ServiceNow platform across the enterprise. Acting as the operational custodian of the platform, this role translates business demands into actionable technical outcomes and drives roadmap execution. Leading a dedicated team of DevOps engineers, the Platform Owner ensures the platform delivers scalable, secure, and well-governed solutions across a complex, multi-country environment. KEY ACCOUNTABILITIES – Operational & Governance Ownership: Own the platform lifecycle (run, maintain, improve), manage technical governance decisions, and establish and enforce architecture standards that minimise customisation to protect platform health. – Roadmap Execution: Execute the prioritised ServiceNow roadmap, ensuring full alignment between the demand backlog, delivery capacity, and overarching business transformation goals. – DevOps Leadership: Direct and manage ServiceNow DevOps engineering teams, overseeing deployment frequency, release quality, capacity planning, and platform reliability (SLOs/uptime). – Risk Management: Mitigate day-to-day operational risks, technical debt, and platform upgrade conflicts while running change governance forums and CAB processes. – Stakeholder Engagement: Partner closely with business leaders, product owners, and architects to translate technical performance into visible business outcomes, supporting executive decision-making and value tracking. – Ecosystem Management: Support the management of strategic third-party delivery partners and vendors to ensure cost control, quality, and strict compliance with corporate delivery standards. KEY SKILLS & EXPERIENCE – Experience: Proven background in ServiceNow platform leadership or enterprise-scale platform ownership. – Team Leadership: Strong track record of managing technical engineering and DevOps teams at scale within a multi-country or matrixed corporate delivery environment. – Governance & Architecture: Experience driving platform governance frameworks, managing technical debt, and handling complex upgrade paths. – Technical Depth: Solid understanding of enterprise-wide transformations involving ITSM, ITOM, CMDB, and emerging AI capabilities. – Delivery Maturity: Practical background in maturing DevOps operations, including CI/CD adoption, automated testing, and agile delivery principles. – Communication: Exceptional stakeholder management skills, with the ability to bridge the gap between technical delivery teams and senior business leadership. If you got this far you are committed! We want to know you, apply today! 🚀 PS: Have a look into our office 👇 Note: As a potential candidate for this position, you understand and agree that the information provided in your job application, including your resume and cover letter, is strictly confidential. We assure you that this information will not be disclosed to your current employer or any third party without your written consent. By submitting your application, you affirm that all information is true and accurate to the best of your knowledge. Team Technology Role Product Manager | Owner Locations Portugal Remote status Fully Remote Portugal