ServiceNow PPM Technical Specialist

ServiceNow PPM Technical Specialist

Location: 100% REMOTE

Duration: 12+ Months Contract to Hire

Visa: USC, GC, GC EAD, TN, H4 EAD

Interview Mode: Video

Job Description:

Remote, but must be in a tier 1 location. Possible onsite requirement down the road

List of approved worksite locations - tech tier 1

· Dallas/Frisco

· Tampa/ FTL

· NYC - 1700 Broadway, New York, NY 10019

· Louisville

· Chicago - 111 N. Canal St. in Chicago, Illinois 60606, United States

· ATL

· Boston

· Nashville

· Charlotte

The candidate must have hands-on experience supporting and administering ServiceNow Project Portfolio Management (PPM), commonly referred to as SN PPM.

ServiceNow PPM Technical Specialist responsible for supporting and troubleshooting ServiceNow Project Portfolio Management (PPM), including projects, resources, budgets, time tracking, security/access management, workflows, scripts, and user support. The ideal candidate combines hands-on ServiceNow PPM administration experience with strong troubleshooting, communication, and stakeholder management skills.

Core Technical Skills, ServiceNow Navigation, demonstrated ability to navigate ServiceNow using core navigation features, including:

All

Favorites

History

Search

ServiceNow PPM Records & Modules

Experience working with key ServiceNow PPM records and modules, including:

Projects

Project Tasks

Budgets

Resource Assignments

Time Sheets

Timecards

Expense Lines

Cost Plans

Platform Automation Support

Ability to support and troubleshoot ServiceNow platform automation components related to PPM, including:

Scheduled Jobs

Scripts

Workflows

Security & Access Management

Understanding of ServiceNow PPM security and access management, including:

PPM access groups

User roles

Role-based permissions

Data & Table Management

Familiarity with ServiceNow tables and the ability to identify, review, and work with relevant PPM data structures.

Ability to troubleshoot user access, data visibility, and process flow issues within the ServiceNow PPM environment.

Core Soft Skills

Communication

Clear, concise, and empathetic communication is essential. Technical issues will need to be explained in business terms to non-technical users, document problems accurately, and update stakeholders on progress.

Attention to Detail

Tickets will require precise documentation of symptoms, steps to reproduce, and environment details.

Problem-Solving & Analytical Thinking

Structured troubleshooting methodology such as the "4 W's" (What, When, Where, Who).

Awareness and understanding of when to elevate ticket levels to Tier 2 for further research and resolution.

Time Management

Meeting ticket SLAs, prioritizing tasks, managing workload, and meeting deadlines without sacrificing quality or care for the team, the SN PPM community, and Client.

Teamwork & Collaboration

Ticket resolution will require strong collaboration with cross-functional teams when necessary. The candidate should be comfortable presenting, facilitating meetings, or conducting demonstrations for additional clarification, not only with ticket requestors and cross-functional teams, but also with the broader SN PPM community.

Continuous Learning

Must stay up to date on:

New modules and applications within SN PPM

Processes (workflows, business rules, ACLs, etc.)

Best practices to improve incident and request ticket resolution

Preferred Technical and Soft Qualifications

Experience supporting project, resource, financial, and time-tracking processes within ServiceNow PPM.

Ability to collaborate with project managers, portfolio teams, technical teams, and ServiceNow administrators.

Strong attention to detail when reviewing records, permissions, workflows, and table data.