ServiceNow Senior Engineer

ServiceNow Senior Engineer We usually respond within three days About Orbia: Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees. We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company. We're Hiring: ServiceNow Senior Engineer | Remote Brazil Are you passionate about ServiceNow and eager to make an impact in a global environment? Join our team as a ServiceNow Senior Engineer and help drive innovation, automation, and continuous improvement across our enterprise ServiceNow platform. 📍 Location: Remote, Brazil 🌎 Scope: Global 💼 Full-Time About the Role As a ServiceNow Senior Engineer, you will be responsible for supporting, developing, and enhancing ServiceNow solutions that improve business processes and user experiences across the organization. You will collaborate with global stakeholders, resolve complex platform issues, develop automation solutions, and contribute to the ongoing evolution of our ServiceNow ecosystem. This role combines platform support, development, configuration, integrations, and continuous improvement initiatives. What You'll Do ✅ Manage and resolve incidents and service requests within agreed SLAs ✅ Troubleshoot and provide functional and technical solutions across ServiceNow modules ✅ Develop enhancements, workflows, catalog items, and platform configurations ✅ Support integrations and automation initiatives ✅ Perform Root Cause Analysis (RCA) and recommend long-term solutions ✅ Collaborate with developers, architects, and business stakeholders globally ✅ Monitor platform performance and ensure platform stability ✅ Maintain technical documentation and knowledge articles ✅ Support testing and user acceptance activities ✅ Drive adoption of ServiceNow best practices and capabilities What We're Looking For ✔ 3+ years of hands-on ServiceNow experience ✔ ServiceNow Certified System Administrator ( CSA ) - Required ✔ ServiceNow Certified Application Developer ( CAD ) - Required ✔ Experience with: ITSM SPM (Strategic Portfolio Management) Service Catalog / Catalog Management Flow Designer Integration Hub Virtual Agent Now Assist ✔ Experience with: JavaScript Glide API REST/SOAP integrations Workflow automation ✔ Strong problem-solving and troubleshooting skills ✔ Fluent English communication skills ✔ Ability to collaborate with global teams and occasionally overlap with India business hours Nice to Have ⭐ CIS Certifications (ITSM, SPM, ITOM, HRSD) ⭐ Experience with ITOM and HRSD modules ⭐ Agile/Scrum experience ⭐ Experience in global enterprise environments Why Join Us? 🌎 Work with a global team 🏠 100% Remote within Brazil 🚀 Opportunity to impact enterprise-wide digital transformation initiatives 📈 Exposure to cutting-edge ServiceNow technologies, including AI-powered capabilities If you're ready to take your ServiceNow career to the next level, we'd love to hear from you! Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin. They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day . Team Information Technology Locations São Paulo, Brazil Remote status Fully Remote Employment type Full-time Employment level Professionals São Paulo, Brazil About Orbia Orbia is a global company driven by the purpose to advance life around the world. With more than 70 years of experience in materials innovation, our purpose connects our six business groups and guides how we grow, solve and create impact. Across Polymer Solutions (Vestolit & Alphagary), Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Orbia Fluor & Energy Materials, our global community of more than 22,000 employees is thinking big and working smart to help address some of the world’s toughest challenges. From creating solutions that help deliver clean water, fresh food and connectivity to advancing the materials that support decarbonization and the energy transition, we never settle for “good enough” when there is an opportunity to make life better. We welcome owner-minded dreamers, doers and builders who are ready to grow their potential and contribute to work that matters. Wherever you work across our sites in more than 50 countries, you can bring your skills, talents and perspectives to a global community united by purpose and values. Join us at Orbia: where purpose comes to life. hh