ServiceNow Specialist - Portfolio & Intake
- Salary
- $110K–$140K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
We are seeking a ServiceNow Portfolio & Intake Specialist to join the team! This specialist configures the Technology Intake, Project Governance, and Technology Asset & Portfolio Management portions of an Enterprise Technology Management platform for a municipal government client. The role builds the process City departments will use to request new technology, have it evaluated and approved, track it as a project, and manage it as an asset through to retirement. This is a full-time, hybrid position based out of our Tysons, VA office with periodic travel to the client site in Danville, VA.
Responsibilities
Technology Intake & Project Governance (SPM)
- Configure Strategic Portfolio Management (Demand, Project, Portfolio, and Resource Management)
- Build the technology intake form and evaluation/scoring workflow for department requests
- Configure approval routing and governance board review steps, including phase gates
- Set up project tracking, status reporting, and portfolio dashboards for City leadership
Technology Asset & Portfolio Management (ITAM)
- Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) for the full asset lifecycle: procurement, deployment, support, refresh, and retirement/disposal
- Configure Application Portfolio Management (APM) to track business applications, owners, costs, and end-of-life dates
- Link assets, applications, and projects to the CMDB under the Architect's CSDM design
Requirements, Testing & Go-Live
- Lead workshops with City IT and department stakeholders to define intake criteria, governance roles, and lifecycle policies
- Support system and user acceptance testing and resolve defects
- Ensure forms and dashboards meet Section 508 / WCAG 2.1 AA requirements
- Provide go-live and hypercare support
Collaboration
- Work with the Data Migration/Test Lead to load existing asset inventories, software licenses, and project lists
- Provide content to the Training Lead for governance board, project manager, and asset manager training
Deliverables
- Intake and governance process design, including scoring criteria and approval matrix
- Configured SPM, HAM, SAM, and APM modules
- Asset lifecycle and retirement policy configuration
- Portfolio, project, and asset dashboards
- Configuration workbook for City support staff
Qualifications
- Bachelor's Degree or higher (or equivalent experience)
- 5+ years of ServiceNow experience, including 2+ implementations of SPM (formerly ITBM/PPM) and/or ITAM
- ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist in SPM, HAM, and/or SAM required (more than one preferred)
- Understanding of IT governance, project portfolio management, and software license compliance
- ITIL 4 Foundation certification preferred
- Strong verbal and written communication skills
- Ability to travel to Danville, VA as required
- Ability to pass a criminal background check required by the client contract
Salary: $115,000-$140,000
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Flexible work from home options available.
Compensation: $110,000.00 - $140,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WE ARE
AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.
