ServiceNow Support Engineer - ITSM & ITOM & German Required

ServiceNow Support Engineer - ITSM & ITOM & German Required Seeking a customer-oriented ServiceNow professional with strong experience in Application Support, ITSM/ITOM, technical troubleshooting, and good German communication skills. APPLY NOW YOUR MISSION Expert for maintaining and optimising business-critical applications within the ServiceNow ecosystem Investigate incidents, troubleshoot complex technical challenges, and ensure smooth system performance Act as a trusted support partner for internal stakeholders, delivering timely and solution-oriented assistance Work closely with developers and operations teams to improve application stability and user experience Drive continuous improvement through structured documentation , change coordination, and process optimisation YOUR EXPERIENCE & TALENTS Proven hands-on experience with ServiceNow , ITSM , ITOM , and Application Support Strong troubleshooting mindset with the ability to resolve technical issues efficiently and independently Excellent communication skills in German 🇩🇪 and confidence working with technical & business stakeholders Familiarity with ITIL processes , structured documentation practices, and customer-oriented support delivery Nice to have: experience with Azure DevOps , JavaScript/programming , or broader ServiceNow platform administration BENEFITS OFFERED BY OUR CLIENT International projects, modern technologies & a highly skilled global team Attractive compensation package with additional health & life insurance Continuous learning, certifications & professional development opportunities Hybrid working model with high flexibility and work-life balance Modern office environment plus access to 50+ employee benefits & services PERFECT MATCH? We look forward to receiving your application! QUESTIONS? Please contact Tanya at: +49 30 233 291 755 RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000 Department IT & Tech Locations Sofia Remote status Hybrid Employment type Permanent Full-time Employment level Senior Level / Professionals Position at Client