ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant
Remote · Spain / Portugal

About the role

We're looking for a Senior ServiceNow Technical Consultant to lead the technical and logistical deployment of cloud-based ServiceNow solutions for our top-tier clients. You will be responsible for developing ServiceNow modules and web services, scoping requirements, configuring and customising the platform, and delivering high-quality technical solutions across the full project lifecycle — all while working remotely from Spain or Portugal.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE FROM SPAIN OR PORTUGAL — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

• Restaurant tickets for every working day
• Permanent contract — we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

• 5+ years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules
• ServiceNow Certified System Administrator (CSA) — required
• Certified Application Developer (CAD) or one or more CIS certifications (CIS-ITSM, CIS-ITAM, CIS-SIR) — desired
• Strong scripting knowledge in JavaScript including GlideScript, HTML, CSS, and general web technologies
• Demonstrated implementation experience in at least one major ServiceNow suite: ITSM, HAM/SAM, ITOM, or SecOps-SIR
• Experience with CMDB, CSDM, and managing data through import sets and transform maps
• Experience implementing and supporting integrations using REST/SOAP web services, Integration Hub, and JDBC
• Experience integrating ServiceNow with enterprise systems such as SAP, Azure, Active Directory, Teams, Snowflake, or Power BI — a plus
• Strong understanding of ITSM principles and ITIL best practices
• Experience with Agile and DevOps methodologies for platform development and release management
• Degree in Software Engineering, Electronic Engineering, or a related field
• Excellent communication skills — able to articulate technical concepts to both technical and non-technical audiences
• Fluent English — required. Spanish language skills are a plus

What you'll do

• Perform core configuration and customisation tasks on the ServiceNow platform including Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs
• Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific requirements
• Create, configure, and optimise workflows, Flow Designer flows, and custom workflow activities for Service Catalog and ITIL processes
• Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies
• Implement and support integrations between ServiceNow and external systems using REST/SOAP, Integration Hub, and JDBC
• Manage platform data using Import Sets and Transform Maps, ensuring CMDB integrity and CSDM compliance
• Work closely with Functional Consultants and Business Analysts to translate process requirements into efficient technical designs
• Conduct unit testing, support QA and UAT, and manage code migration across instances using Update Sets or CI/CD pipelines
• Adhere to ServiceNow and industry best practices to minimise technical debt and ensure platform stability
• Create and maintain detailed technical documentation including design specifications, development logs, and post-implementation guides
• Communicate technical problems and solutions clearly to both technical and non-technical audiences
• Provide 2nd and 3rd level ServiceNow support, resolving incidents, enhancements, and defects using JavaScript and server-side scripting

Ready to deliver enterprise-scale ServiceNow solutions from anywhere in Spain or Portugal? Apply now and let's talk.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.