Services Workforce Management Specialist
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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Job Description
The Workforce Management (WFM) Specialist supports global service operations by ensuring effective workforce planning, scheduling, and resource utilization. Working closely with the Workforce Lead and fellow WFM Specialists, you will analyze workforce data, manage staffing coverage, provide operational insights, and help maintain optimal service performance. This role requires strong analytical skills, attention to detail, and the ability to collaborate with stakeholders across the business.
Key Responsibilities
- Create and maintain employee schedules, shift assignments, breaks, overtime, and leave plans based on workload forecasts and business requirements.
- Monitor staffing coverage, schedule adherence, utilization, and service performance, recommending actions to address operational gaps or risks.
- Analyze workforce data, including workload trends, productivity, attendance, and staffing levels, to support forecasting and capacity planning activities.
- Track attendance, schedule exceptions, and timekeeping records, ensuring accuracy and compliance with company policies.
- Prepare and maintain workforce reports, dashboards, and analytics, highlighting key trends, risks, and improvement opportunities.
- Maintain accurate workforce management systems, scheduling data, trackers, and reporting tools.
- Serve as a point of contact for workforce-related inquiries, providing guidance on schedules, staffing, and workforce processes.
- Collaborate with team members to provide cross-coverage and ensure continuity during absences, workload peaks, and operational changes.
- Support process improvement, automation, and digitalization initiatives to enhance workforce management efficiency.
- Ensure compliance with internal controls, data privacy requirements, and workforce management standards.
Qualifications
- Bachelor’s degree in Business, Statistics, Industrial Engineering, Finance, Operations Management, or a related field.
- 1 - 3 years of experience in workforce management, scheduling, demand or capacity planning, reporting, analytics, or operations support.
- Good working knowledge of Microsoft Excel, including formulas, pivot tables, lookup functions, data validation, and data analysis.
- Exposure to WFM platforms, Power BI, Power Query, reporting tools, automation, or AI-enabled productivity tools is an advantage.
- Good written and spoken English, with the ability to explain workforce findings, policies, and recommended actions clearly.
- Ability to work independently, prioritize competing requests, and meet recurring reporting and operational deadlines.
- Ability and willingness to work in shifts or flexible hours when business requirements call for workforce coverage.
Work Setup
- Hybrid work arrangement (3 days onsite per week).
- Flexible schedule with shifts that may be assigned within Morning or Midshift hours based on business and operational requirements.
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
* Country-specific programs and initiatives may be available.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
