Shared Services Specialist 2 - TGH North

Core Responsibilities

• Accurately enters data into People & Talent systems including Peoplesoft HCM for employee life cycle events.

• Executes assigned transactions in People & Talent systems based on provided guidelines and instructions with a high degree of accuracy.

• Follows internal processes to self-audit entry and completed transactions.

• Responds to team member inquires and requests escalated from tier 1 Shared Services support in alignment with People & Talent and organizational policy and procedure. Provides detailed information and warm hand-off to People & Talent colleagues and IT partners for cases requiring Tier 3 or Tier 4 support

• Ensures SOP are being followed and non-compliant items are remediated or escalated as appropriate.

• Support organizational changes including Healthcare system related transaction processing, gathering data for mass changes, and assisting HRBPs and Senior colleagues with related inquiries.

• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.) using provided scripts, knowledge banks, and documentation.

• High school diploma/GED required. Associates/Bachelor’s Degree preferred.

• 2+ years of relevant experience required.

Other Required Skills

• Strong customer service, organization and high attention to detail required

• Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information

• Strong attention to detail

• Communicates effectively in both oral and written form

• Possesses strong problem-solving skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to apply policy guidelines to situations and recognize when escalation is appropriate

• Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtains adequate information to refer the issue to an expert for problem resolution

Desired Competencies & Skills

• Job Complexity: Applies skills and learns company policies, procedures, and system workflows to execute a variety of transactions and tasks. Works on assignments that are both routine in nature and at times will require more advanced problem solving.

• Supervision Required: Receives general supervision.

• Decision-making: Contacts with customers primarily require providing information and tool support based on explanation and interpretation of provided reference materials.