Site Reliability Engineer

Who is Rainforest? Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple. We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs. Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey! Who we’re looking for We’re looking for a proactive, hands-on Site Reliability Engineer who thrives in building and scaling cloud infrastructure in fast-moving startup environments. You’re someone who enjoys owning systems end-to-end — from infrastructure design to production reliability — and partnering closely with engineers to ship secure, scalable payment platforms. You bring a strong technical foundation, a problem-solving mindset, and a passion for automation, performance, and continuous improvement. If you’re excited about making a real impact in fintech, and helping shape SRE practices as the company grows, you’ll feel right at home at Rainforest. What are some of the high-impact opportunities you’ll tackle? Owning and scaling Rainforest’s Amazon Web Services (AWS)-based cloud infrastructure using Terraform and infrastructure-as-code (IaC) orchestration Building, operating, and continuously improving Elastic Kubernetes Service (EKS) and serverless environments that support our core payments services Designing and maintaining modern CI/CD pipelines with GitLab to enable fast, safe deployments Implementing and evolving monitoring, alerting, and observability to ensure high uptime and quick incident resolution using tools like OpenTelemetry, Prometheus, and New Relic Automating infrastructure and operational processes to eliminate manual work and accelerate delivery Working side-by-side with application engineers to improve system performance, reliability, and scalability Leading incident response efforts, conducting postmortems, and driving continuous improvement Helping to define and roll out SRE best practices, including SLIs, SLOs, and error budgets as the company scales Optimizing for cost, security, and compliance in a regulated fintech environment Supporting and scaling Postgres database infrastructure using AWS RDS offerings (Global Aurora) This opportunity is for you if you have / are: 3+ years of experience in SRE, DevOps, or cloud infrastructure roles (startup or high-growth experience a plus) Passion for building reliable systems that scale with the business Strong hands-on experience with cloud infrastructure (AWS, Google Cloud, Azure) Deep experience with IaC using tools such as Terraform, OpenTofu, Terragrunt, and CloudFormation Solid production experience with container orchestration (Kubernetes, ECS) Experience building CI/CD pipelines using tools like GitLab and GitHub Actions Strong understanding of monitoring and observability principles and design and providing dashboards, visualizations and alerts Proficiency in at least one modern programming language (e.g., Python, Java, Go, or Ruby). Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines is preferred We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture. If you require any accommodations throughout the pre-employment process, please contact our HR team at [email protected]