Site Reliability Engineer

Job Title: Site Reliability Engineer
Location: Auckland, New Zealand (Hybrid)
Permanent - Full time

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the role
We’re looking for a hands-on engineer to keep our infrastructure reliable, secure and running smoothly. You’ll look after our production servers distributed across the world, as well as servers physically located in our NZ office. You’ll join a collaborative, relaxed office where there’s always time for a game of pool or foosball, and we offer some flexibility to work from home.

Key Position Responsibilities include:

• Provision, build, monitor, maintain and patch physical and virtual (Hyper-V) Windows Server environments.
• Support our network infrastructure, including firewalls, routing and switching.
• Lead the response to critical production incidents across servers, networks and cloud infrastructure, partnering with R&D to diagnose root causes and deliver lasting fixes.
• Monitor system performance and contribute to capacity planning.
• Design and improve infrastructure for high availability and performance under heavy load, including load balancing.
• Strengthen our security through vulnerability management and remediation.
• Manage storage, backup and recovery, and support business continuity planning.
• Automate manual processes and look for ways to improve how things run.
• Keep technical documentation, standards and procedures up to date.
• Work with third-party vendors and consultants.
• Support colleagues across our global team, sharing your knowledge and helping build technical capability across time zones to ensure 24/7 continuous operations and global scalability.
• Modernize our deployment pipeline to automate builds, testing and deployments, using Github Actions.
• Work with our developers to architect backend systems for new features, so they’re reliable and scalable from day one.
• Some after-hours and weekend work is needed to support planned updates and urgent issues.

Required Experience and Qualifications:

• 5+ years of experience in Cloud Infrastructure, Systems Engineering, or Site Reliability Engineering.
• Hands-on experience managing Windows Server environments, IIS, SQL, Remote Desktop services and Virtual Machines.
• A strong understanding of how cloud-based software applications interact with server infrastructure.
• A Computer Science degree or equivalent technical qualification.
• Strong experience with monitoring and alerting tools, APM, logging, and SLIs/SLOs.
• Knowledge of Infrastructure as Code and config management (Terraform or Bicep).
• Strong experience with High-Availability, Disaster Recovery, Active Directory, Group Policy, Windows Server, DNS and certificate management.

Good to Have:

• Enjoy taking ownership and improving systems rather than just maintaining them.
• Have strong troubleshooting skills and stay calm when services are under pressure.
• Pay attention to detail while keeping the wider business impact in mind.
• Explain technical topics in a clear, practical way.
• Work well with others and build strong relationships.
• Familiarity with ITIL practices and ITSM platforms such as FreshService.
• Relevant certifications such as Microsoft Certified, Azure Administrator, Network Engineer.

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.