Site Reliability Engineer – DevOps, Azure

This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.

Position Overview

The Site Reliability Engineer /Technical Engineer IV will support and enhance critical Retail and Branch Technology platforms while helping advance the organization's engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.

This role combines operational support responsibilities with engineering-focused work, including automation development, environment management, testing, deployment support, incident reduction, monitoring, and resiliency improvements. The engineer will work with Retail Technology, Infrastructure, Engineering, Risk, Operations, and Support teams to ensure a reliable and efficient banker experience across branch technology platforms.

The ideal candidate possesses strong technical troubleshooting skills, experience supporting production systems, and a passion for automation, reliability, and continuous improvement.

Primary Responsibilities

Operational Support & Production Stability

• Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.
• Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.
• Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.
• Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.
• Create, maintain, and recertify knowledge articles and operational documentation.
• Participate in incident, problem, and change management processes.

Site Reliability Engineering (SRE)

• Improve application reliability, resiliency, and operational readiness through proactive engineering practices.
• Implement and maintain monitoring, alerting, dashboards, and operational health metrics.
• Participate in root cause analysis and post-incident reviews.
• Identify recurring operational issues, develop long-term strategies to remediate them, and coordinate their implementation in partnership with multiple teams.
• Assist with production readiness reviews, failover testing, disaster recovery validation, and resiliency exercises.
• Develop operational runbooks and reliability standards.

Automation & Engineering

• Design and develop automation solutions.
• Build and maintain automated testing solutions for Retail applications and BTFR-managed processes.
• Support deployment automation and packaging improvements.
• Develop data collection and reporting capabilities that improve operational visibility.
• Leverage AI and modern engineering tooling to reduce manual effort and improve support processes.
• Support cloud-based solutions and modernization initiatives where applicable.

Collaboration & Continuous Improvement

• Partner with Product Owners, Engineers, Business Analysts, Architects, and Operations teams to improve platform stability and efficiency.
• Translate business and operational requirements into technical solutions.
• Contribute to engineering standards, documentation, and reusable solutions.
• Mentor peers and share technical knowledge with team members.
• Promote best practices related to reliability, observability, automation, and operational excellence.

Education & Experience Required

• Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture with a strong understanding of the system development and infrastructure lifecycle and architecture, vendor best practices, IT Service Management, and systems design.
• 3+ years of experience supporting enterprise applications, infrastructure, or technology platforms.
• Experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, or Production Engineering.
• Experience with Azure cloud services.
• Experience with GitLab, CI/CD pipelines, and automated deployment practices.
• Experience troubleshooting production incidents and coordinating resolution activities.
• Experience with scripting or automation using PowerShell, Python, or similar technologies.
• Experience working with APIs and system integrations.
• Knowledge of SDLC, ITIL, incident management, problem management, and change management practices.
• Experience using AI-enabled engineering and operational tools.
• Experience working with Windows server environments, application support, or enterprise technology platforms.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively across multiple teams.

Preferred Qualifications

• Experience implementing monitoring and observability solutions.
• Experience with ServiceNow.
• Experience with automation testing frameworks.
• Experience supporting financial services or highly regulated environments.
• Familiarity with Retail Banking and Branch Technology platforms.

Desired Technical Skills

• Automation and Scripting
• REST APIs
• Azure
• GitLab
• CI/CD
• ServiceNow
• SQL
• Monitoring & Alerting Platforms
• Windows Administration
• Incident Management
• Problem Management
• Change Management
• Observability
• Reliability Engineering
• Automation Development

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

Location

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Ready to join our team? Submit your application today!

If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.