Small Business Relationship Manager

Verity is hiring for a Small Business Relationship Manager at our Seattle, WA Headquarters location. This is a hybrid position based in Seattle, WA. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

How you can make a difference

Verity Credit Union is committed to advancing equitable and inclusive financial solutions that strengthen the communities we serve. The Small Business Relationship Manager plays a key role in supporting this mission by fostering meaningful relationships with small businesses, typically generating less than $10 million in annual revenue, and delivering tailored lending and deposit solutions that promote business growth and financial success.

This position drives the development of new commercial lending and deposit relationships through strategic business development, referrals, community engagement, networking, and industry partnerships. Serving as the primary relationship manager, this role identifies opportunities, cultivates trusted partnerships, and collaborates across departments to deliver comprehensive financial solutions while maintaining accountability for the overall success and performance of each relationship.

The Small Business Relationship Manager oversees the origination, negotiation, structuring, pricing, underwriting, and closing of commercial lending products, including Commercial Real Estate (CRE) loans, Commercial & Industrial (C&I) loans, Microbusiness loans, Startup loans, and Lines of Credit. This position manages a low-to-moderate-risk commercial loan portfolio, proactively monitors credit quality, mitigates financial risk, and ensures compliance with applicable laws, regulations, and organizational policies to support sustainable growth and protect the Credit Union's financial interests.

We know it is more than just a job

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

· Base Pay: This position has an annual range of $82,553 (minimum) to $123,829 (maximum), with a midpoint of $103,191 in addition to monthly commissions. Starting pay is offered based upon an applicant’s experience and education relevant to the position.

· Paid Time Off: All Verity employees receive 11 paid holidays per year and 3 floating holidays, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.

· Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.

· Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.

· Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.

ESSENTIAL JOB FUNCTIONS

Business Development & Relationship Management

• Develop and maintain relationships to generate direct deal flow. Coordinates the team approach to approving and closing new deals including deposits to grow assets and revenue while optimizing profitability.
• Work with the commercial lending and branch management teams, engage with sponsors and borrowers on idea generation and relevant opportunities to expand relationships.

Credit & Portfolio Risk Management

• Work with the commercial lending team to ensure proactive monitoring of the credit quality of the portfolio through timely financial statement gathering, monitoring client’s compliance with ongoing required reporting, properly analyzing financial information and taking or recommending appropriate corrective actions based on acceptable levels.
• Ultimately responsibility for managing the Credit Union risk exposure to acceptable levels.

Strategic Analysis & Decision-Making

• Stay abreast of industry trends and market conditions that could impact the commercial loan portfolio of relationships and borrowers.
• Use independent judgment and discretion to make decisions.
• Analyze and resolve problems.

Lending Operations & Team Development

• Collaborate with the commercial lending team to prepare credit approval documents and managing onboarding process to ensure transactions are booked appropriately.
• Coach and develop member-facing staff regarding Small Business products and services.

Regulatory Compliance & Organizational Responsibilities

• Maintain a thorough knowledge of the commercial lending policies and procedures and keep up to date on regulation changes.
• Adhere to all Verity policies and procedures, compliance regulations, and complete all required compliance and/or job-specific training.
• Perform all responsibilities in accordance with Competencies and Information Protection requirements.
• Perform additional duties as may be assigned.

KNOWLEDGE, SKILLS AND ABILITIES

· Business Development: Demonstrates advanced proficiency in identifying, cultivating, and pursuing commercial lending and business deposit opportunities through strategic prospecting, proactive calling strategies, established centers of influence, and personally developed professional networks to generate deal flow, expand assets, and drive sustainable revenue growth.

· Analytical Judgement: Demonstrates expert proficiency in evaluating Commercial Real Estate (CRE) and Commercial & Industrial (C&I) lending opportunities by applying expert knowledge of commercial lending, underwriting, loan structuring, financial statement analysis, and cash flow evaluation to assess creditworthiness and support informed lending decisions.

· Risk Mitigation: Demonstrates expert proficiency in identifying, evaluating, and mitigating commercial lending risks through proactive portfolio monitoring, advanced financial and cash flow analysis, borrower compliance assessments, and corrective actions that maintain the Credit Union's risk exposure within acceptable levels.

· Portfolio Optimization: Demonstrates advanced proficiency in managing commercial lending portfolios by monitoring credit performance, evaluating profitability, identifying emerging risks, and implementing strategies that support portfolio quality, asset growth, and organizational objectives.

· Relationship Building: Demonstrates advanced proficiency in establishing and strengthening trusted relationships with internal and external clients, business deposit members, borrowers, sponsors, business partners, and stakeholders through clear communication, proactive collaboration, identification of client needs, and delivery of tailored solutions that enhance the client experience, strengthen cross-functional partnerships, and accelerate organizational performance.

· Regulatory Compliance: Demonstrates advanced proficiency in interpreting and applying commercial lending regulations, organizational policies, and industry standards to maintain compliant lending practices, ensure accurate credit documentation, and safeguard the Credit Union's interests.

· Operational Excellence: Demonstrates advanced proficiency in coordinating commercial lending and business deposit activities, facilitating credit approval and business deposit services processes, collaborating across departments, and overseeing transaction onboarding to ensure accurate documentation, timely execution, and appropriate loan booking while fostering a positive work culture, productive work environment, and effective working relationships.

· Strategic Influence: Demonstrates advanced proficiency in applying commercial lending and business deposit expertise, market intelligence, and industry insights to recommend business opportunities, guide lending decisions, and develop member-facing employees' knowledge of small business products and services through coaching, consultative guidance, and effective public speaking and presentations to internal and external audiences.

EDUCATION AND EXPERIENCE

· Bachelor’s degree in business, finance or related field or equivalent work or educational experience.

· Five years of experience in Commercial Real Estate (CRE) and Commercial & Industrial (C&I) analysis, underwriting and relationship management in financial institutions.

· Three years of experience using a variety of analytical tools (preferably CASH Suites) to spread financial statements, analyze credit quality, analyze balance sheets, assess cash flow, model base case and downside forecasts, evaluate risk and support credit approval.

· Experience with SBA and Commercial Real Estate lending programs is preferred

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job:

• Effectively communicate with diverse staff, members, and vendors
• Ability to travel
• Ability to speak in public

Working Conditions

• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment
• Weekend and evening hours may be required.

Washington is an At-Will Employment State

Your employment is at will, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the at will policy, nor would it constitute an employment or other contractual agreement.