SME Account Manager

👋 Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.

The catch? We do it the maverick way — we never settle.

SME Account Manager

The mission

As an SME Account Manager, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.

What you’ll be Up to

• Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
• Identify upselling and cross-selling opportunities within your existing portfolio.
• Manage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.
• Handle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.
• Work collaboratively with the SME team and build positive relationships across Up Hellas functions.
• Follow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.

The essentials

• 2+ years of experience in B2B account management or sales, including customer-facing relationship management.
• Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.
• Strong communication and relationship-building skills, with a customer-first mindset.
• Team-player attitude.
• Fluency in Greek.

The nice-to-haves

• Experience developing partnerships and working cross-functionally with internal teams.
• BSc in Business Administration; an MSc in a relevant field is a plus.
• Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.
• English is highly preferable.

The Up Perks

• FlexOne (full package), Fitpass & a comprehensive private medical plan.
• Never stop growing — real support to keep learning.
• Remote Fridays + 4 flex remote days a month.
• A few epic parties, here and there.
• Stability — full-time, indefinite contract.
• Location — our Athens HQ.

Ready to Up-grade your career? 🚀

All information received will be treated with strict confidentiality.