Job Title:
Team Lead – US Skilled Nursing Facility (SNF) Medical Billing
Location:
United States (Remote)
Team:
Offshore billing team (South Africa-based)
Overview
We're looking for an experienced
SNF Medical Billing Team Lead
based in the United States to oversee and guide a high-performing offshore billing team. This is a hands-on leadership role for someone who deeply understands the complexity of Skilled Nursing Facility billing and can confidently manage both operations and people.
SNF billing is highly specialized and detail-intensive. This role requires someone who has worked specifically within the SNF space and understands its nuances, workflows, and regulatory requirements.
Key Responsibilities
Lead, manage, and mentor an offshore medical billing team
Oversee end-to-end SNF billing processes, including claims submission, payment posting, and AR follow-ups
Act as the subject matter expert on SNF billing, ensuring accuracy and compliance
Troubleshoot complex billing issues and resolve escalations
Ensure adherence to US payer requirements, Medicare, Medicaid, and private insurance guidelines
Implement best practices, process improvements, and quality controls
Collaborate with internal stakeholders to optimize billing performance and reporting
Monitor KPIs, productivity, and team performance
Requirements
Must be based in the United States
Proven experience in
Skilled Nursing Facility (SNF) billing
(non-negotiable)
Strong understanding of US medical billing regulations, especially within SNF
Experience leading or mentoring a team (preferred)
Deep knowledge of claims, denials, reimbursements, and AR management
Strong problem-solving skills and attention to detail
Comfortable working with remote/offshore teams
Experience with billing systems and EHR platforms
What We're Looking For
This is not a general medical billing role. SNF billing is significantly more complex than other billing environments, and we need someone who has operated at that level. The ideal candidate brings both technical expertise and leadership capability, with the ability to guide a team through a highly nuanced billing landscape.