Snr ServiceNow Technical Consultant

eir business talent is currently seeking applicants for Snr ServiceNow Technical Consultant for our client based in Dublin

Snr ServiceNow Technical Consultant

Location – Dublin – Hybrid / Open to Remote
Type – 12+ months Contract – highly extendable

The Role
The role is for a Snr Technical Consultant who will have the following mandate:

• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your responsibilities:

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Essential skills/knowledge/experience:

• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.

Desirable skills/knowledge/experience:

• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time.

Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Dependant, Stamp 4, Irish/British/EU passport.

For more information please apply here or contact Agnes.Reena@eirbusiness.ie
Contact: 0858564199

Ref: EET8348


Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.

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