SOC Tier 1 Analyst (Security Operations Center)

About Us 247 Back Office Professionals is based in Laoag, Ilocos Norte, Philippines and is one of the top call center & business process outsourcing providers in the Philippines. How do we do it? We focus on our people! We find motivated employees, invest in their training and development, reward them for productivity, and help them grow their careers. If you're looking to advance your career, 247 Back Office Professionals is the place for you! Job Description This is a remote position. We are looking for a homebased (work-from-home) Tier 1 SOC Analyst (Security Operation Center) to join our team and provide technical support to our clients. Client satisfaction is core to our business and as a Tier 1 SOC Analyst, you will leverage your exceptional communication skills to provide an outstanding experience for our clients and have them feel proud to have us at their side. You will be working in a fast-paced, highly collaborative and dynamic environment, all while accelerating your career growth. ​ Job Responsibilities: ● Candidate should be able to independently manage all operations relevant to the security tools ● Provide network expertise to support timely and effective decision making of when to declare an incident. ● Independently follow procedures to contain analyze and eradicate malicious activity ● Document all activities during an incident and provide leadership with status updates during the life cycle of the incident ● Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, SysLogs, etc.) to determine the correct remediation actions and escalation paths for each incident ● Strictly abide by communication procedures, guidelines, and policies ● Must have a good understanding of administration and operations of security solutions of network security. ● Conduct proactive threat research, monitor and analyze traffic and alerts Requirements ● Must have a College/University Certification/Diploma/Degree from I.T. related courses ● Must have at least 2 to 3 years of working experience as a Tier 1 Analyst for as IT security system administration or equivalent. ● Must be knowledgeable in Firewall Configuration (Fortigates, PaloAlto, Cisco) ● Skills Required: AD design, SIEM, HIDS, NIDS, Firewall Security, and Networking concepts ● With good ability to assess, investigate, and review events through our SIEM console ● Experience with Malware Analysis and Reverse Engineering ● Has outstanding customer service and technical support experience ● Must be customer-oriented, flexible and has strong decision-making skills Benefits Competitive Salary - Salary based upon experience and skillset Full-benefits including healthcare, sick leave, etc.