Social Executive (12 Month FTC)

Social Executive

Contract type: Fixed Term Contract (12 Months)

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Associate

Reports to: Social Creative & Campaigns Manager

Application Closing Date: Tuesday 17th November 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

This role sits within the PR, Comms, and Social team. It is an exciting time to join as we expand our social and creator initiatives to position social and influencer marketing at the core of our FY27 brand strategy. This role will play a key part in building brand love and driving customer consideration.

You will collaborate cross-functionally across the business, working alongside our in-house creative team (EAT), PR colleagues, and commercial partners. Supporting the Social Creative & Campaigns Manager, you will help supercharge our overall social and influencer output.

Working with our Social and Influencer Lead and Social Creative & Campaigns Manager, a core focus will be rolling out our updated social strategy and channel ecosystem. This includes launching new content franchises, supporting campaign execution, and creating engaging, trend-driven content that connects with our audience. While primarily focused on Ocado’s owned channels, this role will also support the Influencer Manager on key initiatives.

What you’ll do

• Manage day-to-day operations across social channels, including management of channels and publishing, asset adaptation, content creation for core franchises, and reactive real-time posting.

• Collaborate with the wider commercial and brand team as well as suppliers to brief/ create content or provide responses to briefs, including managing incoming requests from the wider Ocado team and emails from suppliers.

• Identify and integrate emerging TikTok trends to support strategy execution and channel growth.

• Assist on-site at creator and media events to capture content for Ocado channels and drive user-generated content (UGC).

• Utilise specialized AI tools and automated workflows to streamline daily tasks, content formatting, and data collection.

• Monitor social channels daily and coordinate with the Customer Hub on customer escalations.

• Track, measure, and analyse performance across social and influencer campaigns, delivering actionable insights.

• Conduct competitor analysis and trend research to identify high-performing content formats and emerging creators.

Who you are

• Social Media Native: Demonstrated passion for social platforms, ideally with experience managing channels or influencer programs for consumer brands.

• Strong Communicator: Strong written skills with the ability to craft engaging copy for social channels and clear briefs for influencers.

• Highly Organized & Self-Motivated: Thrives in a fast-paced environment with a track record of meeting tight deadlines.

• Collaborative Relationship Builder: Proven ability to forge strong relationships with internal cross-functional teams and external partners.

• Agile & Adaptable: Comfortable navigating a dynamic, rapidly growing business environment.

• Creative Mindset: Confident in pitching fresh ideas and producing compelling, entertaining content.

• Forward-Thinking: Proactive in identifying social trends and innovations to help Ocado Retail stay ahead of the curve.

• Tech-Savvy: Familiarity with social media management and creator tools (e.g., Sprinklr, CreatorIQ) is preferred.

What’s in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.