Social Impact Consultant

It’s an exciting time to be joining the Social Impact team at Nationwide. As well as delivering meaningful impact for communities across the UK and supporting Nationwide’s ambition to be a beacon for mutual good, we’re shaping the next phase of our Fairer Futures strategy.

As a Social Impact Consultant within our Reporting & Operations team, you’ll play a key role in programme planning, governance, risk management, budget oversight and impact reporting, helping ensure activity is well managed, effectively measured and aligned to our commitments.

We’re looking for someone who is enthusiastic, proactive and highly organised, with a passion for delivering positive social outcomes. You’ll work collaboratively with colleagues across the Society and charity partners, helping strengthen ways of working, support partnership management and drive continuous improvement across the team.

In doing so, you’ll contribute to Nationwide’s ambition to be a Beacon for Mutual Good, supporting initiatives that create lasting value for the people and communities we serve.

This role sits within the Group Customer & Communications (GCC) function. The function’s purpose is to understand our customers and create meaningful engagement opportunities, alongside delivering compelling experiences and communications. Customer Strategy, Marketing, Brand, Digital, and Legal, Regulatory & Mandatory Communications all sit within GCC, along with responsibility for our Social Impact agenda.

Working in GCC, you’ll be part of the Social Impact team, which leads the Society’s approach to social impact, shaping strategy, building colleague and customer participation, and delivering programmes that create meaningful and measurable change. This includes delivering our Fairer Futures strategy, which focuses on tackling some of society’s biggest challenges through long-term partnerships with Centrepoint, Action for Children, Dementia UK and The Royal Marsden Cancer Charity. Since launching Fairer Futures in 2024, we’ve helped more than 200,000 people through these partnerships.

This role sits within the Reporting & Operations team, which provides the foundations that enable the wider Social Impact team to deliver successfully. The team is responsible for programme planning, governance, budget management, operational tools and platforms, risk oversight, third-party management and performance reporting. Through high-quality insight and analysis, the team tracks progress, measures outcomes and helps ensure we deliver against our commitments.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You'll play a key role in delivering Nationwide's Fairer Futures strategy by supporting operational excellence across the Social Impact function. Working across a diverse portfolio of programmes, partnerships and colleague engagement initiatives, you'll help ensure the team has the reporting, processes, financial oversight and operational support needed to deliver effectively and demonstrate impact.

A core part of the role will be supporting the management of the Social Impact budget, maintaining forecasts, completing financial reconciliations and providing regular reporting on spend. Working closely with finance colleagues, charity partners and suppliers, you'll help ensure financial processes are managed effectively, including administering purchase orders, charitable giving activity and partner payments.

You'll also support reporting and insight activity, helping to produce high-quality internal and external reporting that tracks progress against our Fairer Futures commitments, measures outcomes and communicates the real-world impact of our work. You'll contribute to dashboards, performance updates and impact reports, translating data into clear, engaging insight that supports decision-making and brings our social impact story to life.

Operational management will form an important part of the role. You'll coordinate and maintain team processes, governance activities and operational controls, helping ensure activity is delivered in line with Society policies and standards. This includes managing team mailboxes, maintaining SharePoint sites and documentation, supporting team activities, and helping create efficient, well-governed ways of working.

Working closely with charity partners, suppliers and other third parties, you'll help ensure we deliver against agreed objectives and create positive outcomes. This includes coordinating partner reviews, tracking impact measures, supporting supplier oversight and building strong working relationships.

Alongside this, you'll contribute to the continuous improvement of reporting, processes and operational effectiveness across Social Impact. By identifying opportunities to enhance systems, strengthen controls and improve insight, you'll help build the foundations that enable the team to maximise its impact for customers, colleagues and communities.

About you

Here are some of the qualities and behaviours which will help you to succeed in the role:

• An active interest in social impact, with experience of working within ESG, charitable programmes, community investment or social impact initiatives

• Experience producing reports and insights to support decision-making and track performance against objectives

• Strong organisational skills, with the ability to manage multiple priorities, coordinate activities and deliver to agreed deadlines

• Understanding of budget management, including monitoring spend, tracking forecasts and supporting financial reporting

• Experience working with external partners, suppliers or third parties, with the ability to build and maintain effective working relationships

• Understanding of risk management and the importance of operating within agreed policies, controls and governance frameworks

• Strong analytical skills, with the ability to interpret information, identify trends and present findings clearly and concisely

• Comfortable working in a fast-paced environment, balancing competing priorities and adapting to changing business needs

• A proactive and collaborative approach, with the ability to work independently while contributing positively as part of a team

• Strong problem-solving skills, with the ability to navigate ambiguity and identify practical solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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