Social Impact Solution Coordinator

Social Impact Solution Coordinator
Home-based – travel as per business need
Full Time, Permanent
Band 6 / £28,000-£35,000 (dependent on experience)

Here at Serco, social value is an important part of how we win new business and deliver positive outcomes for customers, communities and wider society.

We are looking for an organised and proactive Social Impact Solutions Coordinator to support our social value activity across a busy pipeline of bids.

This is an excellent opportunity for someone who already has some knowledge of social value and is keen to build a long-term career in the field. You may currently work in social value, ESG, responsible business, bid coordination, project support or a related role and be ready to take the next step.

An interest in social value is essential, and knowledge of PPN 026 and the Social Value Model would be beneficial. There will also be an opportunity to undertake an ESG apprenticeship, supporting your professional development while gaining practical experience across live bids and social impact projects.

As part of this you’ll:

You will provide the organisation, coordination and information management that allow our Social Impact Solution Managers to focus on developing high-quality social value solutions.

Working across several bids and activities at the same time, you will keep plans, deadlines, documents, evidence and stakeholder contributions on track. You will follow up actions, identify missing information and help ensure that each social value response is accurate, consistent and supported by appropriate evidence.

You will:

• Maintain the social value bid pipeline, trackers, calendars and document libraries.
• Coordinate meetings, reviews, deadlines, stakeholder inputs and approvals across multiple bids.
• Prepare agendas and supporting papers, record decisions and actions, and follow up contributors.
• Help review customer requirements, PPN 026 criteria, Social Value Model requirements and evaluation instructions.
• Identify incomplete or conflicting information and escalate issues clearly.
• Coordinate contributions from bid teams, operational colleagues, Finance, Commercial, Procurement and social value specialists.
• Support the drafting, proofreading and formatting of social value bid responses, implementation plans and presentations.
• Maintain accurate records of commitments, measures, owners, costs, risks, dependencies and evidence requirements.
• Support engagement with community organisations and external delivery partners.
• Maintain libraries of case studies, policies, statistics, certificates and approved bid content.
• Support bid governance activity, including reviews, feedback, actions and audit trails.
• Coordinate the handover of successful social value commitments into mobilisation and contract delivery.
• Collate delivery data and evidence to demonstrate progress against contractual commitments.
• Identify opportunities to improve templates, trackers, processes and ways of working.

What you’ll need to do the role:

We are looking for someone who combines excellent organisation and attention to detail with a genuine interest in developing their knowledge of social value.

You will also bring:

• Experience in coordination, administration, bid support, project support, PMO or a similar role.
• Some knowledge of social value, ESG or responsible business, alongside a clear desire to progress within this field.
• Excellent organisational skills and the ability to manage competing deadlines across several bids or projects.
• Strong attention to detail, including document control, record-keeping, proofreading and quality checking.
• The confidence to request information, follow up actions and constructively challenge incomplete or inconsistent contributions.
• Strong written and verbal communication skills.
• The ability to build effective relationships across different teams, seniority levels and external organisations.
• Good Microsoft 365 skills, particularly Word, Excel, PowerPoint, Teams and SharePoint.
• The ability to handle commercially sensitive information and maintain accurate audit trails and approval records.
• A proactive, dependable and service-focused approach.
• The ability to work independently within agreed parameters and recognise when an issue needs to be escalated.
• Knowledge of PPN 026, the Social Value Model, public procurement or social value measurement would be beneficial, but we are equally interested in candidates who have the core coordination skills and a strong commitment to developing their knowledge.

Why Serco:

This role provides a strong foundation for someone who wants to establish or progress a career in social value. You will gain practical experience of how social value is developed through the bid process, from understanding customer requirements and coordinating evidence through to supporting mobilisation, measurement and reporting. You will work alongside experienced Social Impact Solution Managers, contribute to a varied pipeline of bids and have the opportunity to undertake an ESG apprenticeship to support your continued development.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.