Social Media Listener

Social Media Listener

Lido Learning is looking for a Social Media Listener to own customer communications across all social media channels - Facebook, Twitter, Linkedin, Instagram, Google Reviews, YouTube, and Blogs. This Social Media Listener will be tracking key social analytics, content trends, and brand mentions.

Responsibilities

• Spot customer grievances on social media, respond to them, and bring them to the attention of all relevant stakeholders within the company and management
• Create a response strategy and communication plan based on social listening report insights and improve customer sentiment through social engagement
• Follow up with customer support, tutor, finance, marketing, and product teams and resolve customer issues in the shortest amount of time.
• Close the feedback loop between the customer on social channels and all internal stakeholders for the query
• Be metric-driven and drive key customer support metrics for all social media channels.
• Build a relationship with the customer and commit to resolving their issues by working with internal stakeholders
• Be a comrade for the Lido brand and discover opportunities for customer testimonials and recommendations
• Create reports which give the team clarity on all social channels and customer grievances on them
• Analyse data and create reports to develop insights for customer, product, and marketing teams to improve the product, delivery, and communication.

You are an ideal candidate if you

• Have 2+ years of experience in social listening, brand, and customer communications
• Are someone who understands all aspects of social media including channels, platforms, content, analytics, tools, and creativity
• Are a self-starter who is excited to take on small projects to execute from start to finish
• Love watching and learning from other players in the ed-tech space and improvising
• Are organised and can keep track of multiple social channels simultaneously
• Have excellent written and verbal presentation skills
• Have a good balance of EQ and IQ
• Have a bachelor’s degree in English or Journalism (not mandatory, but is a plus).

CTC: Upto 7LPA

Location: Remote (Until Dec 2020) , Mumbai