Soft Skills & Culture Communication Coach (German)

About Prolingua Bridge

Prolingua Bridge is a remote-first academy based in Egypt that trains language graduates for international BPO and customer-service careers and prepares them for employer interviews. We are hiring a German Soft Skills & Culture Communication Coach for our upcoming cohort.

About the role

You will build the communication, cultural, and workplace skills that make our graduates effective with German-speaking customers, and prepare them for BPO interviews. You will report to the Academic Operations Coordinator.

Responsibilities

• Deliver soft skills modules covering customer interaction, active listening, empathy, de-escalation, and professional etiquette.
• Teach cultural adaptation for the German-speaking market and run accent-neutralization practice.
• Run role-plays, call simulations, and interview-preparation workshops.
• Contribute to our Soft Skills & Culture Awareness framework and industry modules (telecom, mobility, medical tourism, hospitality, e-commerce).
• Assess learners with standardized rubrics and share feedback with the TA team before graduation assessments.
• Maintain session records and flag at-risk learners within 48 hours.

Requirements

• Native or near-native German speaker, with lived or professional exposure to German-speaking culture.
• 1+ year of experience in BPO operations, customer service, training, or coaching; people-development experience preferred.
• Strong facilitation and role-play coaching skills, and online delivery experience.
• Reliable home setup: stable internet with backup power or a hotspot, a quiet workspace, and a headset.

How to apply

Apply through our application form: https://forms.gle/remhduB6uQfdQ3o78