Software Developer (Ruby on Rails)

CustomerSure is hiring a full-stack developer in Newcastle (hybrid, £45,000 to £65,000 depending on experience) to help build and improve the Voice of the Customer Platform we've been running for sixteen years.

We help businesses listen to their customers through feedback, and give them the tools and insights to act on what comes back. Clients around the world rely on us to get it right. We're a small, calm, profitable and independent company, and we intend to stay that way.

This is a hybrid role based in Newcastle upon Tyne. We usually work three days a week in our office in Elswick and two at home, but the exact days are flexible. We're looking for someone who lives within commuting distance; we're not hiring remotely for this role.

Most of your time will be spent improving the platform, working with the founders, our customers and design team: right now that's reworking a report that surfaces the main themes impacting our clients’ KPIs. Another part of the role is helping us keep the system healthy and our clients happy: a bug the exception tracker caught, a library upgrade, a client's support request. Over time you'll get to know our patterns well, and help shape where we take the product next.

We plan in cycles using Linear and ship when the work is ready: sometimes several times a day, sometimes after each cycle. Every change goes through a pull request and a code review. Your work reaches customers quickly, and since we're a feedback company, you'll hear what they think of it. AI tooling helps us daily, and you're welcome to use it as much or as little as you like. What matters is the work you ship. We follow ISO 27001-compliant processes: lightweight, but every change is planned, reviewed and recorded. Evenings and weekends aren't part of the job, and there's no on-call.

Our stack is currently Rails, MySQL, Hotwire, SCSS and Kamal, running on Linux.

You've been programming professionally for at least three years, on software real people depend on. Rails is ideal, but Laravel, Django, .NET MVC or similar are fine.

If you have a lot more experience than that and this still sounds like your kind of job, we'd love to hear from you about a more senior version of this role, with pay to match.

You take pride in doing work well. You're careful with data, you fix causes rather than symptoms, and you deal with things without being asked. You write clearly. You want good work, fair pay and a life outside work, and you’d like to stay somewhere for the long term.

• £45,000 to £65,000, depending on experience
• Full-time, usually 9 to 5, but nobody's watching the clock
• 25 days' holiday plus bank holidays, rising the longer you're with us
• Matching employer pension contributions, up to 5%
• Private health care
• Whatever equipment you'd like to work with: laptop, desk, chair, your choice

Send a cover letter to careers@customersure.com. Tell us why you'd like to work here, and about something you made better without being asked. We read and reply to every one. If it looks like a fit, you'll meet the founders. No puzzles and no whiteboards.

If you have questions first, or would like a quick call about the role, just email us.



No agencies, please.