Software Engineer (Application Support)

Hiring Position: Software Engineer (Application Support): Open to Thai Nationals Only Working Condition : Hybrid Working (3 Days at Office and 2 Days from Anywhere OR WFA) Location : Bangkok, Thailand (BTS and MRT Accessible) Pay Rate : THB 45000 to THB 70000 + Travel Allowance + Mobile Allowance + Shift Allowance ______________________________________________________________________ Scope of the Role: As a Software Engineer (Application Support), you will take ownership of delivering exceptional service to our global customers in the pharmaceutical and biotech industries by resolving software-related issues and ensuring that the expected service level agreements (SLAs) are met using standardized procedures and processes. Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot both functional and technical issues of the product, which may be related to other IT areas (e.g., network, OS) Ensure tickets are created, updated, and resolved within the SLA Liaise and collaborate with our global headquarters for knowledge transfer and process improvement activities Properly escalate unresolved incidents to appropriate internal or external teams following the workflow in a timely manner Knowledge/Experience/Qualifications : Bachelors Degree in Information Technology, Computer Science, Engineering, or a related field Knowledge of business process orientation Ability to write SQL queries in databases (Oracle, Postgres) and understand SQL scripts Ability to analyze OS (Windows, Linux, Kubernetes, Docker Swarm), application, and database logs Flexibility to work in different shifts and hours Proficiency in English is a must Beneficial Experience: Experience working with applications such as MES and ERP Basic knowledge of Unix (Linux) command/shell scripts Basic knowledge of Kubernetes Basic knowledge of Docker Swarm Basic knowledge of Java programming Background experience as a Programmer Analyst, System Analyst, or System Architect Your Benefits: In-depth MES software product training will be provided Flexible work hours, including options to work from home Work in a global organization with international customers and colleagues Lean hierarchies and an open-door culture Good team spirit globally and locally Opportunities for personal development and attractive career paths as you work on interesting, challenging, and varied projects Attractive benefits and employee engagement programs