Software Engineer II, Implementation

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer II, Implementation to join our team! The Software Implementation Engineer Level 2 is responsible for the successful deployment, configuration, and integration of healthcare technology software solutions. This role focuses on delivering technical expertise during implementation projects, troubleshooting issues, and ensuring smooth adoption of software by healthcare clients. The engineer works closely with project managers, clients, and development teams to translate requirements into functional solutions while maintaining compliance with healthcare regulations What you’ll be doing? Implementation and Integration Lead the implementation, configuration, and customization of healthcare software products according to client requirements and best practices Develop and customize software configurations to align with client-specific business processes. Design and implement APIs, integrations, and data workflows connecting software to external systems. Collaborate with technical architects and project managers to translate business needs into technical solutions. Develop and maintain best practices, tools, and processes to improve implementation efficiency and scalability. Technical Support and Troubleshooting Provide advanced technical support during implementation and post-deployment phases. Identify, diagnose, and resolve software issues related to configuration, performance, and integration. Collaborate with development and QA teams to reproduce, track, and resolve bugs or feature requests. Project Execution Own the end-to-end technical delivery of implementation projects, including configuration, customization, and testing of software solutions. Identify and resolve technical challenges and bottlenecks during the implementation lifecycle. Ensure proper integration of the software with existing client systems and infrastructure. Maintain detailed documentation for configurations, workflows, and technical solutions. Client Engagement and Support Work directly with clients to understand technical requirements, workflows, and constraints. Assist in user training sessions, provide technical documentation, and promote best practices for software usage. Communicate effectively with cross-functional teams to ensure client satisfaction and successful project outcomes. Conduct technical workshops and training sessions for client teams as needed. Documentation & Continuous Improvement Document implementation processes, configuration steps, and troubleshooting guides. Contribute to the continuous improvement of implementation methodologies and tools. Stay current on product updates, healthcare regulations, and industry trends Skills and Qualifications Education and Experience 4+ year experience in software implementation or related roles In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills and Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Project Management: Experience with Agile or other project management methodologies. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Ability to manage multiple tasks and prioritize under pressure. Collaborative team player with a proactive mindset. Location: This is a role based in our Nepal office. Why this is the company for you? Top Benefits & Perks: A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal. Hybrid and Remote work opportunity. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. 1:30 PM - 10:30 PM (Nepal Time)