Software Engineer, Infrastructure - San Francisco HQ

About Orb: Orb is redefining what billing software can be, turning one of the most complex parts of running a business into a strategic driver of growth. We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. We work with companies like Vercel, Pinecone, Perplexity, and Replit to help them price smarter, bill accurately, and capture more of the revenue they've earned. Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a team that moves fast, holds itself to high standards, and is serious about changing how companies grow. For SF Bay Area and NYC residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, and attention to detail are at the core of everything we do. About the role: As a senior member of the infrastructure team, you’ll play a key role in maintaining a high bar for reliability. Our customers depend on our systems being operational, as downtime can directly lead to lost revenue. You’ll be responsible for the infrastructure powering the entire product, from event ingestion, API services, alerting, invoicing, and everything in between. In this role you will: Lead infrastructure resiliency efforts - recovery mechanisms, tenant isolation, load spike handling, etc Improve observability and operability of our systems Build performance-critical, user-facing infrastructure (eg. real-time event processing) Plan scaling initiatives to handle large customer growth Partner with other engineering teams to ensure we build reliable product features Learn from a talented peer group, and share your expertise About you: You think deeply about edge cases, failure modes, bottlenecks, etc You have a knack for investigating and debugging tricky errors and performance issues You enjoy building scalable infrastructure for a high-growth product You can effectively mentor fellow engineers on best practices (observability, rollout strategies, risk mitigation, etc) You have 5+ years of experience in software engineering, and you’ve worked in in the infrastructure domain for 4+ years Orb’s Tech Stack: At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless. Frontend: Typescript + React + Tailwind CSS Backend: Python Datastores: PostgreSQL + Apache Druid+ Clickhouse Streaming Platforms: Kafka + Spark Streaming Cloud Platform: AWS Benefits: Excellent medical, dental, and vision insurance One Medical membership Unlimited PTO plus an additional week off between Christmas and New Year’s 401k plan 16-week paid parental leave with equity vesting Commuter stipend Catered lunches in the office Annual learning & development stipend Meaningful equity in the form of stock options Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.