Software Engineering Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. As a Software Engineering Manager for Integrations , you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. Your team focuses on: Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution. Your Responsibilities @Aircall Define the technical vision and roadmap aligned with business goals and customer needs Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases Ensure system reliability, availability, and performance through robust monitoring and alerting systems Work with product, operations, and customer success teams to deliver holistic solutions Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency Use customer feedback and analytics to guide product enhancements and iterative improvements Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders Adhere to security best practices and regulatory requirements Leverage emerging technologies and tools to maintain a competitive edge Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards Qualifications 10+ years of experience in back-end or full-stack development 5+ years of experience managing a team of Engineers Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages Professional experience in delivering software with a focus on security, scalability, availability, and performance Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture Excellent communication skills to effectively collaborate across technical and non-technical teams Demonstrated ability to balance short-term delivery goals with long-term technical investments Comfortable working in a fast-paced, dynamic environment with evolving priorities Nice to have 5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP) Experience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams Experience delivering and maintaining large-scale, customer-facing products with high availability and performance Background in leading teams that work with microservices, APIs, and distributed systems Knowledge of advanced monitoring, observability, and incident response practices for production environments Familiarity with DevOps principles, infrastructure as code, and containerization Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.